Solar Installations & Customer Experience Lead

Sunsave Group; Greater London; On-site; GBP 35,000 - 52,000; Full time

Job summary

Sunsave Group is seeking a proactive project coordinator to oversee end-to-end solar and battery installation projects. You will coordinate customers, scaffolders, installers and relevant bodies to ensure a seamless customer experience and timely delivery.

You will develop a solid understanding of domestic solar and battery systems, explaining technical aspects clearly and assisting customers with tariffs and system optimisation.

Qualifications

• Desirable: experience in energy or renewables; training and product knowledge provided
• Excellent written and verbal communication
• Strong customer-facing experience welcomed
• Curious and proactive in finding and solving problems

Responsibilities

• Manage end-to-end installation projects, coordinating customers, scaffolders, installers and industry bodies
• Build strong rapport with customers throughout installation and in-life, manage expectations and optimise tariffs and battery usage
• Develop working knowledge of domestic solar and battery systems to explain technical aspects clearly
• Collaborate with Sales, Product and other teams to improve processes in a fast-evolving energy market

Skills

Organisational skills

Attention to detail

Communication skills

Interpersonal skills

Self-motivation

Flexibility

Interest in solar & battery installs

Job description

Sunsave Group is seeking a proactive project coordinator to oversee end-to-end solar and battery installation projects. You will coordinate customers, scaffolders, installers and relevant bodies to ensure a seamless customer experience and timely delivery.

You will develop a solid understanding of domestic solar and battery systems, explaining technical aspects clearly and assisting customers with tariffs and system optimisation.