SOL Connect Relief Advisor – Greenock

Support for Ordinary Living; Esh Winning; Hybrid; GBP 15,343 - 21,852; Part time

Benefits offered by this job

Flexible work schedules

Collaborative work environment

Job summary

A digital care service provider is looking for a Relief Advisor in Inverclyde to offer compassionate support to individuals with mental illness, addictions, or disabilities. The role involves responding to calls, utilizing technology for remote care, and collaborating with a talented team to ensure effective service delivery. Flexibility in working hours is available. This position requires strong interpersonal skills and a commitment to empowering clients in their care journeys.

Qualifications

• Experience in supporting individuals with mental illness or disabilities.
• Familiarity with remote care and technology.
• Ability to maintain accurate records of care.

Responsibilities

• Provide warm, person-centred support to individuals.
• Monitor passive alarms and take appropriate actions.
• Facilitate connections through technology.

Skills

Compassion

Communication

Crisis Management

Empathy

Job description

General Description

SOL Connect is an established, multi-award-winning digital Technology Enabled Care (TEC) Service that empowers people to live independently in their own homes within the community. Integrating cutting-edge technology with person-centred planning, we collaborate with people to create TEC solutions that enable them to take control of their own care journey.

Position Overview

Sol Connect Relief Advisor - Greenock

Vacancy – Relief Advisor

Accountable to: SOL Connect Team Leader

Hourly Rate: £13.50

Hours: Relief

Base: Inverclyde

Job Purpose

As the SOL Connect Advisor you will play a crucial role in ensuring the safety, wellbeing, and independence of the people we support. Providing responsive remote support over our video conferencing HUB, you will apply traditional care and support skills and experience using bespoke technology.

The people that we support may call in using their HUB technology for a chat, some reassurance, or reminders to take medication or lock up at night. Others may call in at times of distress or when their mental health has deteriorated. SOL Connect Advisors possess a unique set of skills that enable them to seamlessly move between calls, delivering compassionate care and support remotely.

Please Note

This position involves extended periods of sitting and screen time.

Work Pattern

Flexible work schedules available to match your availability, including Day, Back, and Night Shifts.

Key Responsibilities

• Responsive care and support: Provide warm, person-centred support to people living with mental illness, addictions, or disability remotely from our base and in line with individual TEC support plans.
• Person centred approach: Treat the people we support with compassion, respect, and dignity and maintain high standards of service delivery in line with the National Health and Social Care Standards.
• Enablement: Provide support to people to regain skills and maximise their independence by supporting them to set personal goals, fostering a sense of accomplishment and motivation as people progress.
• Empowerment and Advocacy: Advocate for the rights and needs of the people we support, empowering them to take control of their TEC journey.
• Facilitate connections: Support people to make the most of our technology to help them stay connected with their loved ones and community.
• Support Carers: Facilitate around the clock care and support that takes account of and supports the role of carers.
• Team collaboration: Work as part of a team of Advisors to ensure people receive a service that is aligned with their needs and wishes. Provide support to your colleagues following any difficult calls/interactions.
• Alarms monitoring: Monitor passive alarms (like motion sensors and door contacts) and ensure the correct action is taken, in line with peoples TEC support plans. Monitor and report on patterns and trends that may indicate deteriorations in people’s conditions.
• Working with others: Maintain strong collaborative relationships with our partners in the Health and Social Care Partnership.
• Medication: Where appropriate provide medication prompts to people to reduce reliance on direct support workers to meet this need.
• Crisis Management: Implement strategies for managing crises and emergencies, ensuring the safety and well-being of the people we support.
• Reflective Practice: Engage in reflective practice debrief sessions to ensure continuous learning.
• Keeping Records: Maintain accurate and up-to-date records on the health, wellbeing, and achievements of the people we support.
• Weekly Planning: Assist the people we support in organising their weekly plans and ensure the service is flexible around the things that are important to them.
• Regular Reviews: Plan, facilitate, and record regular reviews with the people we support to ensure SOL Connect are supporting them to achieve the outcomes that are important to them.
• Following Policies: Understand and follow SOL’s policies and procedures.
• Maintaining Reputation: Uphold and protect the positive image and reputation of SOL.
• Adult Protection: Ensure that any concerns about an adult who may be at risk of harm are raised immediately.
• Incident Management: Record any incidents and expedite and oversee escalation.
• Update TEC Support Plans: Keep support plans updated to reflect the changing needs of the people we support. Highlight where these require an update due to a change in preferences or needs.

Experience

Preferred - 1 Year social care experience as well as experience in supporting people who are living with mental illness, disability, addictions or autism.

Location

Inverclyde

Department

SOL Connect Relief