Software Training Team Lead

iamproperty; United Kingdom; Remote; GBP 50,000 - 65,000; Full time

Benefits offered by this job

Private counselling

Private healthcare

Wellbeing allowance

Leave scheme enhancement

Leave buy/sell

Discounts portal

Job summary

iamproperty is seeking a Software Training Team Lead to direct a team delivering training across multiple SaaS products. You will plan resources, ensure high-quality customer learning experiences and drive improvements in training materials and processes.

Ideal candidates have proven leadership, coaching and structured learning design experience, with strong presentation skills and stakeholder management in software environments.

Qualifications

• Experience leading training, enablement, or customer education teams.
• Strong people management and coaching skills.
• Experience designing and delivering structured learning programmes.
• Excellent presentation and facilitation skills.
• Strong planning and organisational capability.
• Experience using feedback, data and performance measures to drive improvements.
• Excellent stakeholder management and communication skills.
• Experience within software, SaaS or technology-led environments advantageous.

Responsibilities

• Lead, coach and develop a team of Software Trainers.
• Manage training capacity and resource allocation across products and projects.
• Ensure consistent delivery standards and high-quality customer learning experiences.
• Oversee development and maintenance of training materials and resources.
• Plan customer training activity with onboarding and project teams.
• Monitor customer readiness, training effectiveness and feedback.
• Produce reports on training performance, demand and improvements.
• Support trainers with complex customer requirements and key delivery activities.
• Drive innovation and continuous improvement across the training function.

Skills

Leadership

Coaching

Training delivery

Stakeholder management

Presentation skills

Learning program design

Tools

Learning Management System

Articulate 360

Job description

We founded iamproperty to do the things no one else was doing, but we've grown because we have the best people. It's our team who drive our success and help make our culture unique, creative, and filled with personality.

With over half our staff working remotely, location is not an issue either. Hiring people from all over the country has enabled us to broaden our reach, further adding to our diverse mix of teammates.

We currently have over 750 talented members of staff who share one vision, working together to transform the property industry and helping our Partner Agents succeed!

From CRM and auction to compliance, onboarding and conveyancing, our solutions work behind the scenes to give agents choice and control. We're already working with over 7,000 UK Estate Agency branches to accelerate their success today, with a market leading ecosystem of solutions that ensures they have everything they need to manage their business, team and clients.

What can we offer you?

We're proud to offer a benefits package that supports our team in work and life. From enhanced flexibility and working from anywhere to your birthday off, an annual wellbeing allowance and our own discounts portal

• Private Counselling with a weekly confidential helpline available
• SimplyHealth private healthcare plan
• £150 Wellbeing Allowance per year
• Working elsewhere policy (4 weeks per year)
• Buy and sell annual leave scheme (up to 3 days per year)

What will you be doing as a Software Training Team Lead?

• Leading, coaching and developing a team of Software Trainers
• Managing training capacity and resource allocation across multiple products and projects
• Ensuring consistent delivery standards and high-quality customer learning experiences
• Overseeing the development and maintenance of training materials and resources
• Working closely with onboarding and project teams to plan customer training activity
• Monitoring customer readiness, training effectiveness and feedback
• Producing reports on training performance, demand and continuous improvement opportunities
• Supporting trainers with complex customer requirements and key delivery activities
• Driving innovation and ongoing improvement across the training function

What are we looking for?

• Experience leading training, enablement, learning or customer education teams
• Strong people management and coaching skills
• Experience designing and delivering structured learning programmes
• Excellent presentation and facilitation skills
• Strong planning and organisational capability
• Experience using feedback, data and performance measures to drive improvements
• Excellent stakeholder management and communication skills
• Experience within software, SaaS or technology-led environments would be advantageous

Next steps

We encourage people of all backgrounds, identities and abilities to apply. We are committed to creating an accessible and inclusive experience for all candidates - if you need any reasonable adjustments to support your application or interview process, just let us know how we can help!

Thank you for the initial interest in joining iamproperty and we wish you luck moving forward in your application process!