Onboarding Project Manager

iamproperty; United Kingdom; Remote; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Private counselling and wellbeing

Healthcare plan

Wellbeing allowance

Working elsewhere policy

Annual leave buy/sell

Job summary

iamproperty is seeking an Onboarding Project Manager to lead customer onboarding projects from handover to go-live, coordinating internal teams and customers to keep delivery on track. You’ll manage plans, milestones, and risks while supporting customers through early-life stages of the service.

The role emphasizes proactive problem solving, excellent communication, and the ability to facilitate productive meetings across multiple teams within a remote-friendly UK environment.

Qualifications

• Experience managing software implementations or onboarding projects.
• Strong organisational and multitasking ability.
• Excellent communication and stakeholder management.
• Experience coordinating multiple teams.
• Proactive problem solving and delivery mindset.
• Confident in facilitating meetings and driving actions.
• Familiar with project management tools and methodologies.

Responsibilities

• Managing customer onboarding projects from initial handover through to implementation, go-live and transition into business as usual.
• Acting as the primary contact for customers throughout their onboarding journey.
• Developing and maintaining project plans, timelines and key milestones.
• Coordinating internal teams and customer stakeholders to keep delivery on track.
• Identifying and managing risks, issues and dependencies.
• Leading project meetings, readiness reviews and progress updates.
• Supporting customers through go-live and early-life support activities.
• Capturing feedback and identifying opportunities to improve the onboarding experience.

Skills

Project management

Stakeholder management

Communication

Organization

Meeting facilitation

Risk & issues management

Tools

PM tools

Job description

We founded iamproperty to do the things no one else was doing, but we’ve grown because we have the best people. It’s our team who drive our success and help make our culture unique, creative, and filled with personality.

With over half our staff working remotely, location is not an issue either. Hiring people from all over the country has enabled us to broaden our reach, further adding to our diverse mix of teammates.

We currently have over 750 talented members of staff who share one vision, working together to transform the property industry and helping our Partner Agents succeed!

From CRM and auction to compliance, onboarding and conveyancing, our solutions work behind the scenes to give agents choice and control. We’re already working with over 7,000 UK Estate Agency branches to accelerate their success today, with a market leading ecosystem of solutions that ensures they have everything they need to manage their business, team and clients.

What can we offer you?

We’re proud to offer a benefits package that supports our team in work and life. From enhanced flexibility and working from anywhere to your birthday off, an annual wellbeing allowance and our own discounts portal

• Private Counselling with a weekly confidential helpline available
• SimplyHealth private healthcare plan
• £150 Wellbeing Allowance per year
• Working elsewhere policy (4 weeks per year)
• Buy and sell annual leave scheme (up to 3 days per year)

What will you be doing as a Onboarding Project Manager?

• Managing customer onboarding projects from initial handover through to implementation, go-live and transition into business as usual
• Acting as the primary contact for customers throughout their onboarding journey
• Developing and maintaining project plans, timelines and key milestones
• Coordinating internal teams and customer stakeholders to keep delivery on track
• Identifying and managing risks, issues and dependencies
• Leading project meetings, readiness reviews and progress updates
• Supporting customers through go-live and early-life support activities
• Capturing feedback and identifying opportunities to improve the onboarding experience

What are we looking for?

• Experience managing software implementations, onboarding projects or customer-facing change initiatives
• Strong organisational skills and the ability to manage multiple priorities
• Excellent communication and stakeholder management skills
• Experience coordinating activities across multiple teams
• A proactive approach to problem solving and delivery
• Confidence facilitating meetings and driving actions to completion
• Experience using project management tools and methodologies

Next steps

We encourage people of all backgrounds, identities and abilities to apply. We are committed to creating an accessible and inclusive experience for all candidates - if you need any reasonable adjustments to support your application or interview process, just let us know how we can help!

Thank you for the initial interest in joining iamproperty and we wish you luck moving forward in your application process!