Software Support Technician

FOCUS MICRO SYSTEMS LIMITED; Oxford; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player seeks a Software Support Technician to join their Oxford team. In this entry-level role, you will provide exceptional support to clients utilizing property management software, addressing queries and resolving technical issues. Your strong communication skills and problem-solving passion will be essential as you assist clients and conduct training sessions. With opportunities for career progression and personal development, this role is perfect for those eager to grow within a dynamic software development environment. Join a company that values collaboration and client satisfaction, and make a significant impact in the property sector.

Qualifications

• Strong communication and customer service skills are essential.
• Ability to write SQL queries and manage Microsoft products.

Responsibilities

• Provide support to clients using property management software.
• Resolve technical issues and ensure high service levels.

Skills

Excellent communication skills

Customer-service orientation

Problem solving

Teamwork

Training delivery

Microsoft Word

Microsoft Excel

Microsoft Outlook

SQL queries

Microsoft SQL Server

Microsoft Azure services

Data management

Tools

Microsoft SQL Server

Microsoft Azure

Ticketing system / internal CRM

Job description

Focus Micro Systems are an in-house software development company who develop software for the property sector and have been dedicated in doing so for over 40 years. We have developed property management software packages to support Letting Agents, Estate Agents, and Business Transfer Agents. Whatever the property agencies require, we have the software package waiting for them.

We currently have an exciting opportunity for you to join our team as a Software Support Technician at our office in Oxford. You will be responsible for providing support to our clients who use our property management software where you will be answering queries, resolving technical issues, and ensuring that our clients receive the highest level of service. To be successful in this role, you should have excellent communication skills, a strong customer-service orientation, and an interest in problem solving. This is not a software developer role.

Required Key Skills:

• Excellent communication skills and a professional polite phone manner
• Good time keeper
• Passion for problem solving
• Ability to work as part of a team
• Willingness to learn our software packages with the goal of running training sessions
• Confident in a training environment – i.e. receiving training from colleagues and delivering instruction to groups of customers either remotely or on-site
• Excellent understanding of all Microsoft products including:
• Word
• Excel
• Outlook
• Strong numeracy skills including the ability to compile and analyse statistical data in different formats.
• Ability to write SQL queries
• Knowledge of Microsoft SQL Server
• Knowledge of Microsoft Azure services
• Ability to ensure all relevant data is captured in our ticketing system / internal CRM

Additional Skills Desired:

• Knowledge of Windows Server Networking including Active Directory, Group Policy and DNS
• Experience across firewalls, network troubleshooting, hypervisors and backups
• Advanced SQL knowledge including creation of complex stored procedures, queries, scripting and indexing
• Ability to deliver high quality testing services across an array of different projects, creating logs and screenshots to document testing phases and defects
• Report bugs and errors to development team

Within your role you will have the opportunity to develop further into:

• Client Training – In House & On-Site
• Carrying out Demos and running Webinars
• Software Testing
• Product Design
• Manual Writing

Lots of potential for future career progression and personal development. To apply, please email your CV to [e-mail]

*PLEASE NOTE: that this is not a software developer role*

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

Industries

Software Development