Software Support Manager

Hunter Selection; Portishead; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

25 days holiday plus bank holidays

Private Healthcare

Incentive

Other flexible benefits to choose from

Job summary

Hunter Selection is seeking a technically competent software support manager in Bristol to drive customer success. The role requires 3 days in the office per week, plus 4 days during training, with travel to customer sites occasionally, including abroad.

The position offers up to £50k and a B2B software focus. Experience in software development, software support, MSP, helpdesk, or App support is highly desirable, with strong communication to coordinate between customers and engineers.

Qualifications

• Experience within software development, software support, MSP, helpdesk support, or App support is highly desirable

Responsibilities

• Act as a conduit for problem resolution for customers.
• Train customers on fault resolution and explain technical information.
• Serve as a mid point between software engineers, customers and field engineers.
• Travel to customer sites occasionally, including abroad if needed.
• Support customers in a B2B software environment.

Skills

Customer support

Problem solving

Learn new technologies

Escalation handling

C# hands-on

Job description

Software support manager

Customer success focused role

Bristol

• 3 days per week in the office
• 4 days during training
• Up to £50k

Experience within software development, software support, MSP, helpdesk support, or App support is highly desirable

Benefits:

• 25 days holiday plus bank holidays
• Private Healthcare
• Incentive
• Other flexible benefits to choose from

I am working with a B2B Technology business in Bristol who are looking for a technically competent support manager to drive customer success and act as a key conduit for problem resolution for their customers.

This role will provide training on the relevant software that they use, however you should be somebody that has a good understanding of software, or IT support in a customer facing role.

You might be someone that is looking to move from Software Development, App support, MSP, or SaaS business.

Engagement and communication are very important to drive customer success.

You will also help to train customers on fault resolution, cascading technical information to noon technical stakeholders and vice versa.

You will act as a mid point between software engineers, customers and field engineers to ensure swift resolution to issues.

You should be someone who enjoys engaging with customers, and happy to travel to customer sites on occasion when a remote fix cant be found. This will be infrequent but as needed.

This could involve travelling abroad at times.

Skills required:

• Customer support in a B2B environment
• Experience with problem solving, or ticket resolution within a software or IT environment.
• The ability to learn new technologies
• Dealing with escalated support issues
• Hands on experience with C#.

Soft Skills required:

• Excellent stakeholder communication skills
• Proactive customer success mindset
• Great at cascading feedback

Desirable skills:

• Experience in a highly technical or scientific environment
• Experience with training, upskilling, or education of customers / colleagues

No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.