Software Support Advisor

Brite Recruitment; Dursley; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Profit share bonus

Health benefits

Investor in People initiative

25 days annual leave

Pension and healthcare

Job summary

Brite Recruitment is hiring a Software Support Advisor for a Dursley-based role offering hybrid work (4 days in the office, 1 day at home) with a starting salary of £28,000 plus bonus and benefits. You will deliver first-line technical support and guide clients through installation and configuration of software products.

You’ll join a close-knit team, troubleshoot software issues, document interactions, and escalate complex problems to 2nd line while sharing knowledge to help clients use the

Qualifications

• Experience in a Technical Support role.
• Strong problem-solving and analytical skills.
• Excellent written and verbal communication.
• Full driving licence and access to own vehicle.

Responsibilities

• Provide first-line technical support to clients via phone, email, and remote desktop sessions.
• Identify, diagnose, and resolve software-related problems and technical issues.
• Assist clients with the installation and initial configuration of software products.
• Keep up-to-date with the latest software updates and features, sharing knowledge with clients.
• Escalate complex issues to the 2nd Line Support teams.
• Offer basic training to clients on using the software effectively.
• Maintain accurate records of client interactions, technical issues, and resolutions.
• Assist in testing new software releases and updates to identify and report bugs.

Skills

Technical support

Problem solving

Communication

Self-motivated

Tools

Remote desktop

Job description

Software Support Advisor (1st Line)

Dursley

£28,000 + bonus + benefits

A provider of software solutions, is looking for a Software Support Advisor to play a crucial role in providing first-line technical support to clients, troubleshooting software-related problems, and ensuring seamless installation and configuration of software products.

You’ll be joining a close-knit team, working 4 days in the office with 1 day per week from home. Access to your own transport is required due to the location of the office!

BENEFITS

• Annual profit share bonus
• Health benefits
• As an Investor in People, our client commits to improve and progress their employees.
• 25 days annual leave (plus bank holidays)
• Good pension and healthcare schemes
• Predominantly working Mon-Fri 9am-6pm

RESPONSIBILITIES

• Providing prompt and effective first-line technical support to clients via phone, email, and remote desktop sessions
• Identifying, diagnosing, and resolving software-related problems and technical issues
• Assisting clients with the installation and initial configuration of software products
• Keeping up-to-date with the latest software updates and features, sharing knowledge with clients
• Escalating complex issues to the 2nd Line Support teams
• Offering basic training to clients on using the software effectively
• Maintaining accurate records of client interactions, technical issues, and resolutions
• Assisting in testing new software releases and updates to identify and report bugs

REQUIRED SKILLS & EXPERIENCE

• Previous experience within a Technical Support role
• Excellent problem-solving and analytical skills
• The ability to communicate effectively, both written and verbal
• Self-motivated with a positive attitude
• Able to work under pressure whilst maintaining quality and attention to detail
• A full driving licence and access to own vehicle