Software Operations Manager

JR United Kingdom; Northampton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in Northampton seeks a proactive Software Operations Manager to ensure high-quality delivery of critical software tools. The role encompasses operational management, governance, and improvement initiatives, requiring extensive experience in business management and procurement processes. The ideal candidate will excel in communication and stakeholder management while driving effective decision-making through data.

Qualifications

• Extensive knowledge and experience in business management.
• Proven collaboration and operational delivery skills.
• Familiarity with public sector and government processes.

Responsibilities

• Ensure critical SaaS, Cloud, and installed software tools are delivered to a high-quality standard.
• Support strategic contract management for critical software tools.
• Identify, propose, and lead software improvement initiatives.

Skills

Business management

Procurement

Planning

Reporting

Agile approaches

Data-driven decision making

Tools

Google Sheets

Microsoft Excel

Job description

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Software Operations Manager, Northampton

Location: Northampton, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

2

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

The Role: Software Operations Manager

Location: Northampton

Day Rate: up to 500

This role will require SC Clearance

As a Software Operations Manager, you’ll be responsible for:

1. Operational Management: Ensure critical SaaS, Cloud, and installed software tools are delivered to a high-quality operational standard. Collaborate with Technology and Security teams, Finance, Procurement, Business Operations, and People teams.
2. Governance & Reporting: Support strategic contract management for critical software tools (e.g., AWS, GitHub, Docker). Serve as a non-commercial point of contact for tools involving senior technical stakeholders.
3. Innovation & Improvement: Identify, propose, and lead software improvement initiatives to streamline and optimize internal processes. Operate in an agile environment, ensuring requirements are captured, prioritized, and delivered by relevant teams.
4. Business Case Development: Support the development of comprehensive Business Cases, incorporating input from subject matter experts. Review and challenge Business Cases to ensure alignment with best practices and measurable benefits.
5. Communications: Actively manage stakeholders, identify and manage relationships with internal and external stakeholders, and communicate clearly and regularly.
6. Business Planning: Work closely with Business and Finance colleagues to ensure procurement excellence. Develop requirements for procurement agreements and incorporate lessons learned into future contracts.

The Successful Candidate:

• Extensive knowledge and experience in business management (procurement, planning, reporting), especially managing software tools and digital projects in large/complex organizations.
• Proven collaboration and operational delivery skills, including requirements gathering, problem solving, prioritization, and managing critical suppliers with accurate management information.
• Ability to manage multiple initiatives concurrently and timely, including through others.
• Experience in driving effective decision-making using concise data.
• Experience in change and project management, including agile approaches.
• Familiarity with public sector and government processes.
• Strong administration, IT support skills, with attention to detail (Google Sheets, Microsoft Excel).
• Ability to challenge colleagues constructively.