Software Operations Manager

JR United Kingdom; Leicester; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading organization in the UK is seeking a Software Operations Manager responsible for the operational management of critical software tools. The successful candidate will ensure high-quality service delivery, support contract management, and drive software improvement initiatives. Ideal applicants will have substantial experience in business management within complex organizations, showcasing a strong track record in operational delivery and stakeholder engagement.

Qualifications

• Extensive knowledge and experience of business management in a large organization.
• Proven track record of operational delivery and effective collaboration.
• Familiarity with procurement and government processes.

Responsibilities

• Ensure SaaS, Cloud, and software tools are delivered to high operational standards.
• Support strategic contract management and development of business cases.
• Manage stakeholder communications and relationships effectively.

Skills

Business Management

Procurement

Operational Delivery

Change Management

Data Analysis

Job description

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As a Software Operations Manager you’ll be responsible for:

• Operational Management - Ensure critical SaaS, Cloud and installed software tools are delivered to a high-quality operational standard Work with the wider Technology and Security team, Finance and Procurement Teams, Business Operations leads, and the People Team.
• Governance & Reporting - Support strategic contract management for critical software tools (e.g., AWS, GitHub, Docker), serving as a non-commercial point of contact for tools involving senior technical stakeholders.
• Innovation & Improvement - Identify, propose, and lead software improvement initiatives to streamline and optimize internal processes. Work in an agile environment, ensuring that requirements are captured, prioritised, and delivered by relevant teams.
• Business Case Development - Supporting development of comprehensive Business Cases, incorporating input from subject matter experts as needed. Review and challenge Business Cases to ensure alignment with best practices and measurable benefits.
• Communications - Actively manage stakeholders, identifying and managing relationships with and between internal and external stakeholders, communicating clearly and regularly with them.
• Business Planning - Work closely with Business and Finance Colleagues to ensure procurement excellence, maintaining proactive relationships with supplier technical contacts. You will play an active role in developing requirements for procurement agreements and integrating lessons learned into future contracts

The Successful Candidate

• You will have extensive knowledge and significant experience of business management (procurement, planning and reporting). Particularly managing the delivery of software tools and digital projects in a large/complex organisation.
• A track record of collaboration and operational delivery, including requirements gathering, problem solving, prioritising requests from multiple teams (including senior management), and managing critical suppliers through accurate Management Information and broader performance management.
• The ability to manage a large number of initiatives concurrently and in a timely manner, including when they are being delivered through others
• Can demonstrate experience of driving effective decision making using accurate and concise data
• Have experience in change and project management, encompassing agile approaches
• Are familiar with the public sector and government processes
• Can demonstrate administration, IT (particularly Google Sheets or Microsoft Excel) and support skills, with strong attention to detail
• Can challenge colleagues in a clear and constructive manner