Software Operations Manager

JR United Kingdom; Bedford; On-site; GBP 50,000 - 75,000; Full time

Job summary

A leading company in the UK is seeking a Software Operations Manager to oversee the delivery of essential SaaS and Cloud tools, ensure high operational standards, and foster collaborative relationships with various teams. The successful candidate will need significant experience in business management, problem-solving, and project management, particularly within complex organizations, while driving digital transformation initiatives. This role provides a unique opportunity to make a substantial impact in a public sector environment, requiring someone who is detail-oriented and adept at managing multiple priorities.

Qualifications

• Experience in managing software tools and digital projects in complex organizations.
• A track record of operational delivery and problem-solving.
• Familiarity with public sector processes and change management methodologies.

Responsibilities

• Ensure high-quality operational standards for SaaS and Cloud software tools.
• Manage stakeholder communications and relationships effectively.
• Identify and lead software improvement initiatives.

Skills

Operational Management

Collaboration

Stakeholder Management

Problem Solving

Change Management

Project Management

Attention to Detail

Tools

Google Sheets

Microsoft Excel

Job description

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As a Software Operations Manager you’ll be responsible for:

• Operational Management - Ensure critical SaaS, Cloud and installed software tools are delivered to a high-quality operational standard Work with the wider Technology and Security team, Finance and Procurement Teams, Business Operations leads, and the People Team.
• Governance & Reporting - Support strategic contract management for critical software tools (e.g., AWS, GitHub, Docker), serving as a non-commercial point of contact for tools involving senior technical stakeholders.
• Innovation & Improvement - Identify, propose, and lead software improvement initiatives to streamline and optimize internal processes. Work in an agile environment, ensuring that requirements are captured, prioritised, and delivered by relevant teams.
• Business Case Development - Supporting development of comprehensive Business Cases, incorporating input from subject matter experts as needed. Review and challenge Business Cases to ensure alignment with best practices and measurable benefits.
• Communications - Actively manage stakeholders, identifying and managing relationships with and between internal and external stakeholders, communicating clearly and regularly with them.
• Business Planning - Work closely with Business and Finance Colleagues to ensure procurement excellence, maintaining proactive relationships with supplier technical contacts. You will play an active role in developing requirements for procurement agreements and integrating lessons learned into future contracts

The Successful Candidate

• You will have extensive knowledge and significant experience of business management (procurement, planning and reporting). Particularly managing the delivery of software tools and digital projects in a large/complex organisation.
• A track record of collaboration and operational delivery, including requirements gathering, problem solving, prioritising requests from multiple teams (including senior management), and managing critical suppliers through accurate Management Information and broader performance management.
• The ability to manage a large number of initiatives concurrently and in a timely manner, including when they are being delivered through others
• Can demonstrate experience of driving effective decision making using accurate and concise data
• Have experience in change and project management, encompassing agile approaches
• Are familiar with the public sector and government processes
• Can demonstrate administration, IT (particularly Google Sheets or Microsoft Excel) and support skills, with strong attention to detail
• Can challenge colleagues in a clear and constructive manner