Software Installation & Integration Tech nician - Level 1

Assa Abloy Ab; Olney; On-site; GBP 32,000 - 48,000; Full time

Benefits offered by this job

25 days holiday

Bank holidays

Ex-gratia day (Christmas Eve)

Ex-gratia day (Birthday)

Online benefits portal

Company Pension (5%)

2x Annual salary life cover

Employee Care scheme

Job summary

ASSA ABLOY Traka^s UK team in Olney is seeking a Software Installation & Integration Technician to install, configure, upgrade and migrate Traka software solutions. You will work closely with customers, project managers and technical teams to ensure successful deployments and ongoing support throughout the customer lifecycle.

You will configure integrations with third-party systems, investigate issues, and provide first- and second-line support while maintaining clear documentation and knowledge

Qualifications

• Knowledge of SQL databases, Windows operating systems, IT networking and software installation, configuration or support.
• Strong troubleshooting and analytical skills for complex technical issues.
• Clear written and verbal communication with technical and non-technical stakeholders.

Responsibilities

• Install, configure, upgrade and migrate Traka software solutions and perform health checks.
• Configure, test and support integrations between Traka and third-party systems.
• Provide 1st/2nd line technical support, investigate issues and resolve software, database and integration problems.
• Coordinate field service work orders for on-site assistance with customers and project managers.
• Build/test environments, document configurations and share knowledge to improve processes.

Skills

SQL databases

Windows OS

IT networking

Software installation

Troubleshooting

Job description

Do you have a passion for software deployment, system integration, and technical problem-solving? Join ASSA ABLOY Traka's UK Team, based in Olney, and become part of a Team-oriented culture that empowers you to build a career you can be proud of.

What you would do as our Software Installation & Integration Technician

As a Software Installation & Integration Technician, you will be accountable for the installation, configuration, upgrade, and integration of Traka software solutions. Working closely with customers, project managers, and technical teams, you will ensure successful software deployments and provide technical assistance throughout the customer lifecycle.

• Installing, configuring, commissioning, upgrading, and migrating Traka software solutions, while performing system health checks to ensure optimal customer performance.
• Configuring, testing, and supporting integrations between Traka solutions and third-party systems, including access control, identity management, and business applications.
• Providing 1st and 2nd line technical support by investigating and resolving software, database, and integration-related issues, escalating complex cases when required while maintaining ownership of customer communications.
• Working closely with customers, project managers, and technical teams to deliver successful software implementations, coordinating Field Service Work Orders when on-site assistance is needed.
• Building and maintaining test environments, documenting technical configurations and solutions, and contributing to knowledge sharing, process improvements, and implementation best practices.

The skills and experience you need

We are looking for someone who:

• Has knowledge of SQL databases, Windows operating systems, IT networking, and software installation, configuration, or support activities.
• Demonstrates strong troubleshooting, analytical, and problem-solving skills, with the ability to investigate complex technical issues and identify effective solutions.
• Delivers excellent customer service through clear written and verbal communication, building positive relationships with both technical and non-technical stakeholders.
• Can effectively prioritize workloads, manage multiple tasks, maintain accurate documentation, and work with a high level of attention to detail.
• Is a proactive and adaptable team player who can work independently, partner effectively with others, and quickly learn new technologies and applications.

What we offer

• Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills.
• A competitive salary and incentive scheme.
• 25 days holiday + bank holidays.
• Ex-gratia day for Christmas Eve and for your birthday.
• Access to an online benefits portal.
• ASSA ABLOY Family Brand discount (Yale).
• 2 x Annual salary life cover.
• Company Pension scheme standard 5%.
• Access to Employee Care scheme.

We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.

If you have any questions about the role or the process, email Giulia Virde, Talent Acquisition Business Partner, at [e-mail]. Let’s create a safer and more open world - together! To find out more about us, visit www.assaabloy.com.

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.