Applications Support Technician - Level 1

ASSA ABLOY Group; Olney; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Career development

Salary and incentive scheme

Holiday allowance 25 days + bank

Ex-gratia day for Christmas Eve and at

Birthday day off

Benefits portal access

Brand discounts Yale

Life cover 2x annual salary

Company pension 5%

Employee care scheme

Job summary

ASSA ABLOY Traka’s UK team in Olney is seeking an Application Support Technician to handle 1st and 2nd line technical support for UK customers, with on-call 7x7 coverage and escalation to EMEIA 3rd level when needed.

You will work in a team-focused environment, supporting ticket management, issue replication, and on-site coordination while delivering strong customer service and clear communication matters.

Qualifications

• Knowledge of SQL databases, Windows systems and IT networking.
• Experience in similar roles handling queries from end users.
• Demonstrates flexibility, adaptability, and team spirit while maintaining accuracy and detail.
• Delivers excellent customer service with clear written and verbal communication, even in high-pressure situations.
• Prioritizes workloads with a proactive and organized approach.

Responsibilities

• Provide 1st and 2nd line support via phone and email to UK customers with ticket management.
• Investigate issues across diverse environments; replicate faults using test systems and resolve.
• Collaborate with EMEIA 3rd level support; raise Field Service Work Orders for on-site engineering.
• Exchange knowledge within the team to improve service quality and resolution.
• Perform general admin tasks within the customer services department to support operations.

Skills

SQL databases

Windows systems

IT networking

End users queries experience

Team spirit

Customer service

Attention to detail

Communication under pressure

Proactive organization

Job description

Do you have the ability to assist our customers with any kind of technical issues, along with strong people-focused and technical skills? Join ASSA ABLOY Traka’s UK Team, based in Olney, and enjoy a team-oriented culture that empowers you to build a career you can be proud of.

What you would do as our Application Support Technician

As an Application Support Technicianat Traka, you will handle technical support cases and enquiries via phone and email, including progression to engineer call out or escalation to 3rd level EMEIA support for further investigation and resolution. You will be part of an on-call rotation system to cover a small number of customers who have 7x7 support.

• Providing prompt 1st and 2nd line support via phone and email to UK customers, ensuring high-quality ticket management and documentation.
• Investigating technical issues across diverse customer environments, replicating faults using test systems, and following through to resolution.
• Collaborating with EMEIA 3rd level support and raising Field Service Work Orders when on-site engineering is required.
• Exchanging knowledge and solutions within the team to improve service quality and problem resolution.
• Performing general administrative tasks within the customer services department to support smooth operations.

The Skills And Experience You Need

We are looking for someone who:

• Has knowledge of SQL databases, Windows system, and IT networking .
• Has previous experience in similar roles, handling queries from end users .
• Can demonstrate flexibility, adaptability, and a strong team spirit while maintaining accuracy and attention to detail in all tasks .
• Delivers excellent customer service through clear written and verbal communication, even in high-pressure situations .
• Effectively prioritizes workloads and manage tasks with a proactive and organized approach .

What We Offer

• Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills.
• A competitive salary and incentive scheme.
• 25 days holiday + bank holidays.
• Ex-gratia day for Christmas Eve. And for your birthday
• Access to an online benefits portal.
• ASSA ABLOY Family Brand discount (Yale).
• 2 x Annual salary life cover.
• Company Pension scheme standard 5%.
• Access to Employee Care scheme.

To make sure your personal data is safe, we don’t look at any applications sent by email or post. If you have any questions about the role or the process, email Giulia Virde, Talent Acquisition Business Partner, at [e-mail].

Let’s create a safer and more open world - together!

To find out more about us, visit www.assaabloy.com

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.