Software-Focused Technical Support Specialist

Glory-Global-Solutions; Knutsford; Vor Ort; GBP 35.000 - 55.000; Vollzeit

Benefits dieser Stelle

25 days' holiday a year plus bank hols

Private medical insurance

Dental insurance

Life assurance

Income protection

Employee wellbeing programs

Free office parking

Zusammenfassung

Glory-Global-Solutions in Knutsford is seeking a Technical Support Specialist focused on software. You will support UK&I field engineers and internal helpdesk, handling level 2 software issues and remote diagnostics.

You’ll build scripts, author diagnostic procedures, and contribute to efficiency improvements across product families. You should enjoy problem solving, have strong scripting and communications skills, and be comfortable with Windows/Linux, networking basics, and OpenSSL concepts.

Qualifikationen

• Experience in hardware and software support environments.
• Familiarity with Windows and Linux command line and scripting.
• Ability to troubleshoot complex software, infrastructure and integration issues.

Aufgaben

• Provide Level 2 support for hardware and software, prioritising software issues.
• Assist UK & Ireland Field Service Engineers and internal helpdesk with escalations.
• Create and maintain technical documentation and field procedures.
• Provide diagnostic software and ensure compatibility with latest builds.
• Produce reports using QlikView and Excel to measure performance.
• Develop diagnostic scripts to reduce onsite time for engineers.
• Collaborate with engineering and solution teams on escalations.

Kenntnisse

Windows OS

Linux OS

Networking basics

SQL databases

Scripting (PowerShell/Bash)

OpenSSL familiarity

Customer support

Troubleshooting

Communication

Teamwork

Ausbildung

HNC / HND / Degree in a software related field

Tools

QlikView

Excel

Jobbeschreibung

Glory-Global-Solutions in Knutsford is seeking a Technical Support Specialist focused on software. You will support UK&I field engineers and internal helpdesk, handling level 2 software issues and remote diagnostics.

You’ll build scripts, author diagnostic procedures, and contribute to efficiency improvements across product families. You should enjoy problem solving, have strong scripting and communications skills, and be comfortable with Windows/Linux, networking basics, and OpenSSL concepts.