Software Engineer – Service (UK)

TN United Kingdom; Tadcaster; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a skilled Software Engineer to join their dynamic team in Tadcaster. In this role, you will leverage your expertise in controls software to provide exceptional service to clients, diagnosing and resolving issues on-site. Your experience with various PLC platforms, particularly Siemens and Rockwell, will be crucial as you design and develop software solutions tailored to customer needs. This position offers the opportunity to travel internationally, enhancing your professional growth while contributing to continuous improvement initiatives. If you are passionate about automation and customer satisfaction, this role is perfect for you.

Qualifications

• Experience in industrial automation software and customer-facing roles.
• Apprentice trained in Electrical or Mechatronic Engineering preferred.

Responsibilities

• Travel to customer sites to diagnose and resolve issues.
• Provide high-quality software design output and support.

Skills

PLC Programming

Customer Support

Electrical Engineering

Mechatronic Engineering

Technical Problem Solving

Education

HNC, HND, or BSc in Engineering

Tools

Siemens Programming Platforms

Rockwell Automation Products

GE Fanuc iFix

Aveva InTouch

Job description

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Software Engineer – Service (UK), Tadcaster

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Client:

Mpac Lambert

Location:

Tadcaster, United Kingdom

Job Category:

-

EU work permit required:

Yes

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Job Reference:

31f876f0389b

Job Views:

14

Posted:

28.04.2025

Expiry Date:

12.06.2025

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Job Description:

The Position

The Service Engineer will have a strong understanding of controls software and will be responsible for visiting customers' sites at short notice to fix problems with machinery & equipment.

Your skills are likely to have developed from supporting customers on site and having a keen interest in controls software on various PLC platforms, such as Siemens, Rockwell, Beckhoff, with an aptitude for changing codes and rectifying software problems.

Key Accountabilities

• You will be the face of the business, traveling to customer facilities to diagnose and resolve issues onsite.
• You will provide high-quality software design output, understanding customer and regulatory requirements.
• Design and develop PLC code from pre-written code (Rockwell, Siemens, Mitsubishi, Allen Bradley). Siemens experience is essential.
• Travel to customer sites for commissioning activities, post-installation support, or training.
• Maintain commercial awareness to manage software scope changes according to SOPs.
• Communicate updates effectively to the Service Team Lead, customers, and suppliers.
• Contribute to continuous improvement initiatives within the department.
• Travel on short notice worldwide, including USA, Europe, and Asia.
• Work from home or travel to the Tadcaster facility when not onsite.
• Strive to add value, build trust, and provide exceptional service beyond competitors.

Key Responsibilities

• Test PLC and HMI/SCADA software, primarily using Siemens.
• Perform reactive maintenance and commissioning on UK and international customer sites.
• Provide technical support and aftermarket services.
• Interpret customer and regulatory requirements to ensure aligned software designs, reducing technical risks.
• Maximize value for customers and foster loyalty.
• Support continuous improvement to enhance service quality.
• Report project performance metrics to the Service Team Lead.
• Offer technical support collaboratively with the Service Team Lead.

Knowledge & Experience

• Experience in industrial automation software.
• Experience as a Service/Commissioning Engineer or in a customer-facing role.
• Ability to evaluate technical requirements and propose solutions.
• Interpret customer needs and deliver technical solutions.
• Commercial awareness regarding resource use, scope changes, and implications.
• Apply technical due diligence and risk awareness.

Skills and Qualifications

• Apprentice trained in Electrical or Mechatronic Engineering.
• HNC, HND, or BSc in a relevant engineering field preferred.
• Proficient in Rockwell and Siemens programming platforms.
• Experience integrating robotics into automation solutions is advantageous.

Additional skills that would be beneficial include experience with:

• Rockwell Automation products – RSLogix/Studio/FactoryTalk
• GE Fanuc iFix and Aveva InTouch & System Platform.

Relationship and Reporting Line

• Reports to Service Team Lead.
• Collaborates with: Aftermarket Department, Design team, Managers, Customers, Suppliers, & Institutions.