Soft FM Supervisor

Medway Food Partnership; Brighton; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

Medway Council in the United Kingdom seeks a Soft FM Supervisor to oversee soft facilities management across the council's corporate estates. You will supervise cleaning and security activities, work with supply chain partners and internal teams to ensure services are delivered on time, within contract KPIs and budget.

You will support continuous improvement, help achieve sustainability goals, and participate in the Career Progression Framework, with induction, probation and regular performance

Job description

Are you an experienced facilities or soft services professional ready to take the next step in your career? We are recruiting for a dynamic Soft FM Supervisor to effectively deliver Soft FM Services via supply chain partners, the management and monitoring of cleaning and security activities across the authority, ensuring that they are delivered on time, within the budget and in line with contract KPIs. You support the delivery of Soft Facilities Management (SFM) services across the Council’s corporate property portfolio, ensuring that services are delivered to agreed standards, within contractual requirements, and in line with service level agreements. The role focuses on the day-to-day supervision of SFM operations, monitoring service performance, and working closely with service providers and internal teams to maintain safe, compliant, and high-quality environments for building users. The post holder provides operational supervision and guidance to staff and contractors, ensuring that tasks are effectively coordinated, performance issues are addressed promptly, and service standards are consistently met. The role contributes to continuous improvement, customer satisfaction, and the delivery of value for money, while supporting the Soft FM Manager in achieving the Council’s strategic objectives, sustainability goals, and service priorities. Liaise with stakeholders in a way that promotes the One Medway Council Plan and embeds our values and behaviours. Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. The salary you will be offered will be at level A. There will be further opportunity once in post to progress from level A to B, and B to C. The person specification of a job profile is split into three levels: Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview. Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A. Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience. We are seeking to appoint a Soft FM Supervisor. You can demonstrate knowledge, experience and skills to allow you to perform within this role. You will identify, through application, how you meet the elements detailed within the person specification, at either Level A, B or C. You will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs.

Important Information

Applicants must be able to demonstrate all criteria at level A which are essential for appointment to the role. Medway Council is not able to provide a Certificate of Sponsorship, so candidates must already possess the right to work in the UK. For further information, and for details of the benefits of working for Medway Council, please refer to the Medway information pack available as a download or to view online. We reserve the right to close this vacancy at any time prior to the closing date. Please visit http://www.mindfulemployer.net/ for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support.