Soft FM Supervisor

Medway Food Partnership; Maidstone; Hybrid; GBP 30,000 - 42,000; Full time

Job summary

Medway Council is seeking a Soft FM Supervisor to oversee Soft FM services across the council's corporate sites. The role focuses on delivering high‑quality, safe, and compliant environments within budget and contract KPIs.

You will supervise staff and contractors, monitor service performance, and liaise with internal teams and providers to ensure continuous improvement and value for money. The post supports the Council’s strategic priorities and CPF framework.

Qualifications

• Essential criteria at Level A; ability to demonstrate required competencies.
• Experience supervising Soft FM operations and coordinating with contractors.
• Knowledge of KPI management and service standards delivery.

Responsibilities

• Supervise daily Soft FM operations and coordinate with suppliers and internal teams.
• Monitor performance against contracts, SLAs, and KPIs, ensuring compliant delivery.
• Support value-for-money delivery and continuous service improvements.
• Provide guidance and escalation support to staff and contractors as required.

Skills

Staff supervision

Contractor management

Service delivery monitoring

Stakeholder liaison

Job description

The following content displays a map of the jobs location - Hybrid – Works from home and in the office - Gun Wharf or other corporate sites

Hybrid – Works from home and in the office - Gun Wharf or other corporate sites

Closing Date:

22/11/2026

Job Category:

Capital Projects

Region / Division:

Kent

Job Introduction

Are you an experienced facilities or soft services professional ready to take the next step in your career? We are recruiting for a dynamic Soft FM Supervisor to effectively deliver Soft FM Services via supply chain partners, the management and monitoring of cleaning and security activities across the authority, ensuring that they are delivered on time, within the budget and in line with contract KPIs.

You support the delivery of Soft Facilities Management (SFM) services across the Council’scorporate property portfolio, ensuring that services are delivered to agreed standards, within contractual requirements, and in line with service level agreements.

The role focuses on the day-to-day supervision of SFM operations, monitoring serviceperformance, and working closely with service providers and internal teams to maintain safe,compliant, and high-quality environments for building users.

The post holder provides operational supervision and guidance to staff and contractors,ensuring that tasks are effectively coordinated, performance issues are addressed promptly,and service standards are consistently met.

The role contributes to continuous improvement, customer satisfaction, and the delivery ofvalue for money, while supporting the Soft FM Manager in achieving the Council’s strategicobjectives, sustainability goals, and service priorities. Liaise with stakeholders in a way thatpromotes the One Medway Council Plan and embeds our values and behaviours.

Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. The salary you will be offered will be at level A. There will be further opportunity once in post to progress from level A to B, and B to C.

When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached.

The person specification of a job profile is split into three levels:

Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview.

Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A.

Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience.

We are seeking to appoint a Soft FM Supervisor. You can demonstrate knowledge, experience and skills to allow you to perform within this role. You will identify, through application, how you meet the elements detailed within the person specification, at either Level A, B or C. You will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs.

• Applicants must be able to demonstrate all criteria at level A which are essential for appointment to the role.
• Medway Council is not able to provide a Certificate of Sponsorship, so candidates must already possess the right to work in the UK.
• For further information, and for details of the benefits of working for Medway Council, please refer to the Medway information pack available as a download or to view online.
• Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.
• Please note, we prioritise applications from current Medway Council redeployees. We will let you know if this post is to be filled by a redeployee as, in this instance, your application will unfortunately not be taken forward.
• We reserve the right to close this vacancy at any time prior to the closing date.

Please visit http://www.mindfulemployer.net/ for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support.