Social Worker - Multi Agency Support and Safeguarding Hub

Torfaen County Borough Council; Pontypool; On-site; GBP 40,000 - 47,000; Full time

Job summary

Torfaen County Borough Council in Pontypool is recruiting a Social Worker for the MASSH team. You will join an innovative, supportive environment and contribute to multi-agency assessments and care planning, ensuring children remain with families where possible and voices are heard.

A formal Social Work qualification is required and registration with Social Care Wales is essential. Welsh language skills are desirable but not essential.

Qualifications

• A formal Social Work qualification is required.
• Registration with Social Care Wales is necessary.
• Experience in safeguarding and family services is desirable.
• Welsh language skills are desirable but not essential.

Responsibilities

• Be working in a supportive team environment with opportunities to develop skills in undertaking assessments and formulating care plans.
• Have access to a supportive management infrastructure with experience for advice and decision making.
• Gain experience of working within a multi-agency setting with other services.
• Have access to post-qualifying training and wider training courses.
• Have access to monthly supervision and peer reflection sessions.
• Benefit from flexible and agile working arrangements, including the option to take flexi leave.

Skills

Multi-agency collaboration

Assessments & care planning

Communication

Child protection knowledge

Education

Social Work degree

Job description

location_on Civic Centre, Pontypool

work_outline Basis Full Time

Job profile for Social Worker - Multi Agency Support and Safeguarding Hub

Social Worker - Multi Agency Support and Safeguarding Hub

location_on Civic Centre, Pontypool 06/10/2026 Social Worker - Multi Agency Support and Safeguarding Hub

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Salary £40,444 - £46,579 | Grade 8 Contractual hours 37 Basis Full Time Package Permanent Job category/type Adults and Communities Date posted 22/09/2026 Job reference REQ006584 Attachments attachment REQ006584 Social Worker - MASSH.docx attachment REQ006584 Gweithiwr Cymdeithasol - MASSH.docx

Job description

A formal Social Work qualification is required for this role.

Torfaen Children and Family Services currently have a vacancy in the MASSH (Multi-Agency Support and Safeguarding Hub). Multi-agency working is a significant feature of the Children and Family Services approach to service delivery and you will be joining an innovative team and working in a progressive, committed and learning environment where practitioners are supported and valued.

About the team:

We support children from pre-birth up to 15 years, responding to all new referrals coming into the department and undertaking Care and Support and Child Protection assessments. Our key role is to ensure that children remain with their families where possible and to ensure that children’s needs are being met appropriately and their voices heard. A strengths-based approach is promoted within the team and cases are transferred to long term teams at the point of Initial Care and Support Meeting, Initial Child Protection Conference or Initial Court Hearing. The team benefit from Family Intervention Workers who provide intensive support to families at the point of crisis to offer assistance alongside assessments being completed.

Team Structure:

• 1 Team Manager
• 3 Assistant Team Managers
• 6 Social Workers
• 4 Community Support Workers
• 7 Family Intervention Workers (Rapid Response Team)
• 1 Referral Team Leader
• 1 Referral Officer

As a Social Worker you will:

• Be working in a supportive team environment with opportunities to develop skills in respect of undertaking assessments and formulating care plans.
• Have access to a supportive management infrastructure with a wealth of experience who are readily accessible for advice, support and decision making.
• Gain experience of working within a multi-agency setting and with other services / professionals.
• Have access to post-qualifying training and wider training courses.

• Have access to monthly supervision and peer reflection sessions.
• Benefit from flexible and agile working arrangements, including the option to take flexi leave

For an informal discussion, please contact Carley Smith, Team Manager on 01633 647794.

This post requires registration with Social Care Wales.

This post is exempt from the Rehabilitation of Offenders Act 1974. A comprehensive screening process will be undertaken on all successful applicants, which will include an Enhanced check with the Disclosure and Barring Service .

Torfaen County Borough Council strives to be a fair,supportiveand effective employer. The Council is committed to safeguarding and promoting the welfare of children, youngpeopleand vulnerable adults. The Council expects all employees, paid or unpaid, to share this commitment. We value the range of experiences that a diverse workforce brings and therefore we welcome applications from people of all backgrounds and under-represented groups.

Welsh Language Skills are desirable for this post but not essential.You are welcome tosubmityour application in English or in Welsh. Each application will be treated equally.

We are a registered Disability Confident Leader and are committed to the employment and career development of disabled people. Our Guaranteed Interview scheme guarantees that people with disabilities will be invited to interview, so long as they meet the essential requirements for the role. If you have a health condition, are neurodivergent, or use British sign language, and need to discuss reasonable adjustments, please contact the recruiting manager. We can only work with you to arrange adjustments if we are made aware of your requirements prior to your application submission,testor interview.

How to find us

Torfaen County Borough Council
Civic Centre
Pontypool
NP4 6YB