Social Housing: Income & Financial Inclusion Apprentice

West Lancashire Borough Council; Ormskirk; Hybrid; GBP 12,000 - 14,000; Full time

Job summary

West Lancashire Borough Council in Ormskirk is offering an Income and Financial Inclusion Apprentice role within the Income and Financial Inclusion team. You will work with customers who rent a home or seek tenancy, handling enquiries, providing information, and assisting with payment agreements and rent recovery under supervision.

The apprenticeship lasts 24 months, leading to a Level 3 Housing Practice Apprenticeship.

Qualifications

• GCSE Maths and English at grade 4–9 / A–C (or equivalent).
• Pass Level 2 Functional Skills as part of the program.
• Experience with MS Office applications.

Responsibilities

• Deal with customer enquiries, providing information and guidance.
• Make payment agreements and payment plans with customers.
• Assist in recovering rent and housing debts on behalf of the Council.

Skills

Customer focus

MS Office proficiency

Education

Maths GCSE grade 4-9

English GCSE grade 4-9

Level 3 Housing Practice Apprenticeship

Tools

MS Office

Job description

West Lancashire Borough Council in Ormskirk is offering an Income and Financial Inclusion Apprentice role within the Income and Financial Inclusion team. You will work with customers who rent a home or seek tenancy, handling enquiries, providing information, and assisting with payment agreements and rent recovery under supervision.

The apprenticeship lasts 24 months, leading to a Level 3 Housing Practice Apprenticeship.