Income and Financial Inclusion Apprentice

West Lancashire Borough Council; Ormskirk; Hybrid; GBP 12,000 - 14,000; Full time

Job summary

West Lancashire Borough Council in Ormskirk is offering an Income and Financial Inclusion Apprentice role within the Income and Financial Inclusion team. You will work with customers who rent a home or seek tenancy, handling enquiries, providing information, and assisting with payment agreements and rent recovery under supervision.

The apprenticeship lasts 24 months, leading to a Level 3 Housing Practice Apprenticeship.

Qualifications

• GCSE Maths and English at grade 4–9 / A–C (or equivalent).
• Pass Level 2 Functional Skills as part of the program.
• Experience with MS Office applications.

Responsibilities

• Deal with customer enquiries, providing information and guidance.
• Make payment agreements and payment plans with customers.
• Assist in recovering rent and housing debts on behalf of the Council.

Skills

Customer focus

MS Office proficiency

Education

Maths GCSE grade 4-9

English GCSE grade 4-9

Level 3 Housing Practice Apprenticeship

Tools

MS Office

Job description

• HR-0145-26 Income and Financial Inclusion Apprentice

Income and Financial Inclusion Apprentice

DesignatedWorkplace: 52 Derby Street, Ormskirk, L39 2DF

DesignatedWorkstyle: Flexible Office Based Worker

PostType: Full Time

Hours: 36 per week

Tenure: Permanent

Published: Thursday 17 September 2026

ClosingDate: 23.59 hours BST on Sunday 04 October 2026

Reference: HR-0145-26

Are you interested in a career in social housing?

If you are then we have a fantastic and exciting opportunity for an enthusiastic apprentice to join int Income and Financial Inclusion team at West Lancashire Borough Council.

We are looking for and individual who is customer focused and looking to learn and develop their knowledge and skills for a rewarding career in social housing.

You will have an opportunity to be based and specialise in work in our Income and Financial Inclusion team andwill work alongside experienced staff in the income team and money advice team. You will play an important role working with new and existing customers who rent a home or who are looking for a tenancy with us.

This will include dealing with customer enquiries, providing information, making payment agreements and payment plans and recover rent and housing debts owed to the Council.

The apprenticeship will last for 24 months in which time you will commit to undertaking a Level 3 Housing Practice Apprenticeship.

It is desirable to have a minimum of Maths and English GCSE Grade 4 – 9 / A – C or equivalent. Alternatively, you will be required to pass level 2 functional skills as part of the program. You will have experience of using MS Office applications.

This is a fantastic opportunity to develop and learn, offering real hands-on work experience, whilst accessing a professionally recognised housing qualification

The learning will be remote, and you will be given time off to study. For the right person there is potential for a permanent role within the team at the end of the apprenticeship.

This apprenticeship will provide you with a reputable qualification recognised by the Council and other Social Housing providers.

To apply for an apprenticeship, you must have lived legally in the UK for the three years immediately preceding the start of the program. If you do not meet this requirement, please provide full details for verification before your application is submitted.

What can we offer in return? We pride ourselves on our friendliness and being a good employer with a range of benefits and employment terms and conditions to suit you, including work life balance policies, and support for your personal development.

Interviews will take place on the 8th and 9th October 2026

The successful applicant will be required to undergo security checks as part of the Baseline Personnel Security Standard for accessing Government records. This will include a Basic DBS check.

If you are disabled or your last employer was the armed forces, and you meet all the essential criteria of the post, you will; be guaranteed an interview.