Apprentice Property Manager

Onward Homes; Manchester; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Real Living Wage

Pension scheme

Learning for life

Job summary

Onward Homes is offering a Housing & Property Management Apprentice role in England, focusing on customer enquiries, property inspections, repairs, and compliance. You will gain practical skills in leasehold and shared ownership management through a Level 3 apprenticeship, with mentoring and structured support.

A UK driving licence and access to a vehicle are desirable, with training supplied. No prior housing experience is required as full training and mentoring will be provided, and attendance

Qualifications

• GCSE or equivalent qualifications or experience.
• Strong communication and organisational skills.
• Ability to problem-solve with attention to detail.
• Commitment to delivering excellent customer service and improving outcomes.

Responsibilities

• Support customer engagement activities including surveys, meetings, newsletters, and scheme inspections.
• Assist with inspections, repairs, and building safety activities.
• Develop understanding of leasehold and property management processes.
• Maintain accurate records and follow internal processes to deliver a high-quality service.
• Collaborate with colleagues and external partners to improve efficiency and customer experience.

Skills

Strong communication

Organise & prioritise

Problem solving

Customer service

Time management

Willingness to learn

Microsoft Office

Proactive learning

Education

GCSE or equivalent

Job description

About The Role

What you can expect from us

• We offer a Real Living Wage salary of £24,479 per annum.
• 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks.
• Stream- access both short and long terms loans, plus provides access to a savings facility.
• Opportunity to further increase annual leave with service or though the holiday purchase scheme.
• Immediate entry to our Pension scheme (matched contributions up to 10%)
• A great flexible working environment, with a range of family friendly policies
• Simply Health cash plan with financial benefits and the option to extend to your family.
  Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.
• Paid leave for absence including sickness, maternity, paternity, and adoption leave.
• Access of up to £150 annually through the ‘Learning for life’ scheme
• Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.
• Develop your career with support and access to training and qualifications.

About the Role

The Housing and Property Management Apprentice will develop practical skills and knowledge in property, leasehold and shared ownership management while completing the Housing & Property Management Level 3 apprenticeship. Through supported learning and on-the-job experience, the postholder will assist with customer enquiries, property inspections, transactions, repairs, building safety and compliance activities, contributing to excellent customer service and positive outcomes. No previous housing experience is required, as full training, mentoring and practical support will be provided. This role requires mandatory attendance to the office at least 1x per week and occasional visits to our other sites, meaning a UK driving license and access to a vehicle is desirable.

Apprenticeship Requirements

• The employee spends > 50% of their time working in England
• The employee has the right to work in England
• The employee has spent the last 3 years living in England
• A grade 4 in Maths and English GCSE

Job Responsibilities

Customer Contact & Engagement

Support property and communal area inspections, identify defects and safety concerns, and raise and monitor repairs. Handle routine leasehold and shared ownership enquiries, maintaining accurate records, meeting timescales, and escalating where needed.

Assist with customer engagement activities including surveys, meetings, newsletters, and scheme inspections. Support the early resolution of complaints and disputes, recognising when specialist or legal advice is required. Use customer feedback and insight to continuously improve services.

Property Management

Develop an understanding of leasehold and property management through exposure to key activities including service charges, budgets, Section 20 consultations, staircasing, re-sales, building safety, inspections, and customer services. Work with mentors to set development goals, monitor progress, and reflect on learning.

Collaboration & Teamwork

Build effective working relationships with colleagues, customers and external partners. Communicate clearly through meetings, emails, and reports, sharing learning and supporting continuous improvement. Maintain accurate records and follow internal processes to deliver a high-quality, compliant service.

Project & Analytical Work

Develop knowledge of leasehold management responsibilities, including management packs, staircasing, lease extensions, and lease administration. Support projects that improve efficiency, digital capability, and customer experience, while researching sector trends, policy developments and best practice.

Skills/Experience

Essential:

• Strong communication skills with the ability to build positive relationships with customers, colleagues and partners.
• Ability to organise and prioritise work, maintain accurate records and recognise when issues need to be escalated.
• Good problem-solving and analytical skills, with attention to detail.
• Commitment to delivering excellent customer service and improving outcomes for customers and communities.
• Ability to manage a varied workload and meet deadlines.
• Willingness to learn, adapt and work across different teams and services.
• Competent digital skills, including Microsoft Office applications.
• A proactive and positive approach to personal learning and development.

Desirable

• Ability to read and understand detailed documents such as policies, procedures, leases, budgets or account information, with support.
• Ability to explain technical, legal or financial information in a clear and customer-friendly way.
• Awareness of housing, leasehold, shared ownership or property management services.
• Experience of working with customers, whether through employment, volunteering, education or community activities.
• Experience of contributing to projects, research, presentations or team-based activities through work, education or extracurricular involvement.

Qualifications

Essential:

• GCSE or equivalent qualifications or experience, including English and maths where required by the apprenticeship programme.

About Us

About Onward

Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region.

We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.

In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.

We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below.

At Onward Homes, your application will be reviewed by a human who carefully considers your CV, skills, knowledge and experience as part of our recruitment process. We do not use AI to make hiring decisions.

If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process theycan contact the HR team on [e-mail] and a member of the HR Team will be in touch.

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