Social Community Manager FTC

Moonbug Entertainment; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking entertainment company as a Community Manager, where you'll engage with a vibrant community of parents and caregivers. This role offers a unique opportunity to shape the voice of beloved children's brands, ensuring fans feel connected and valued. You'll manage social media interactions, gather insights, and collaborate with diverse teams to enhance community engagement. If you're passionate about fostering relationships and creating a positive environment for families, this position is perfect for you!

Qualifications

• 2+ years of experience in social media or community management.
• Understanding of community operation across major social platforms.

Responsibilities

• Manage day-to-day community interactions across social media platforms.
• Engage with parents and caregivers to foster brand loyalty.

Skills

Community Management

Social Media Engagement

Customer Support

Content Creation

Trend Analysis

Education

Bachelor's Degree

Job description

Moonbug is a next-generation entertainment company that has established itself in the children's media space. Would you like to be part of the next frontier of inspiring and engaging stories for kids around the world?

Founded in 2018, with primary offices in London and Los Angeles, Moonbug creates, produces, and publishes thousands of minutes of video and audio content monthly, aiming to teach compassion, empathy, and resilience. We are a fast-paced global company and have become the largest kids’ entertainment company on digital platforms worldwide. Our titles include global sensations like CoComelon, Blippi, Little Baby Bum, Morphle, Supa Strikas, ARPO, and more, available in 32 languages across over 100 platforms globally.

Moonbug is part of Candle Media, an independent, creator-friendly home for high-quality, category-defining brands and franchises. Candle Media is led by entertainment executives Kevin Mayer and Tom Staggs and is backed by Blackstone’s private equity funds.

The Role:

We are seeking a Community Manager to join our Social team for our flagship franchises. This is a unique opportunity to help build and nurture our community for two of the fastest-growing and most beloved brands in kids’ entertainment.

The Community Manager will be the primary contact for fans and partnership inquiries via social media, email, and mail. This role is crucial in ensuring fans feel heard and understood and can access the people behind their favorite shows. Additionally, the role involves gathering consumer insights to inform business decisions and contributing to social content creation by leveraging performance and trend data.

Responsibilities:

Day-to-day Management:

• Refine and maintain the branded tone of voice to engage US parent audiences.
• Monitor and respond to comments and messages across TikTok, Instagram, and Facebook in a consistent brand tone.
• Initiate conversations and foster discussions to build community relationships, including managing Facebook Groups.
• Organize online events and activities to boost engagement.
• Address inquiries and resolve issues professionally and promptly to foster trust and loyalty.
• Perform other duties as assigned.

Community Building:

• Engage with target brands, talent, influencers, and thought leaders on social media.
• Surprise and delight superfans and influencers with gifts and social interactions.
• Maintain relationships off-handle with key audiences such as parents, influencers, and talent.
• Promote a positive, inclusive community environment.

Brand Trends & Insights:

• Identify social media trends and insights to guide content and engagement strategies.
• Stay updated on the latest social media best practices and trends.

Coordination:

• Collaborate with marketing, PR, and other teams to ensure consistent messaging.
• Gather community feedback to inform broader business strategies.
• Connect with influencers and community leaders for collaborations and growth opportunities.
• Collect user-generated content and manage a content database for the social team.

Goals:

• Build and grow a community of US parents and caregivers through engagement.
• Foster community growth and brand loyalty across multiple brands.
• Make the community feel part of the brand experience.
• Collaborate with social media and brand teams for exemplary community management.

Minimum Requirements:

• Bachelor's degree.
• 2+ years of experience in social media, community management, or customer support roles.
• Experience with family-focused brands or industries is a plus.
• Understanding of community operation across major social platforms.
• Ability to work with a specific tone of voice and strategic messaging.
• Experience in building organic social followings and driving engagement.
• In tune with US trends and parenting and children’s interests.
• Excellent organizational and communication skills.
• Ability to work collaboratively within a team.
• Understanding of how brands, talent, and influencers operate on social media.
• Positive attitude and proactive spirit.