Social Community Manager FTC

Moonbug Entertainment Ltd.; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An innovative entertainment company is looking for a Community Manager to enhance engagement across its major franchises. This role is pivotal in connecting with fans through social media and other channels, ensuring they feel valued. The ideal candidate will have a strong background in community management and a passion for children's content. Join a dynamic team where your insights will shape content creation and business strategies, fostering a loyal community around beloved franchises. If you're enthusiastic about building relationships and driving engagement, this is the perfect opportunity for you.

Qualifications

• 2+ years in social media or community management roles.
• Experience with family-focused brands is a plus.

Responsibilities

• Manage daily interactions on social media platforms.
• Build relationships with community members and influencers.
• Organize online events to boost engagement.

Skills

Community Management

Social Media Engagement

Communication Skills

Organizational Skills

Trend Analysis

Education

Bachelor's Degree

Job description

Moonbug is a next-generation entertainment company that has established itself in the children's media space. Would you like to be part of the next frontier of inspiring and engaging stories for kids around the world?

Founded in 2018, with primary offices in London and Los Angeles, Moonbug creates, produces, and publishes thousands of minutes of video and audio content monthly, aiming to teach compassion, empathy, and resilience. We are a fast-paced global company, now the largest kids’ entertainment company on digital platforms worldwide. Our titles include global sensations like CoComelon, Blippi, Little Baby Bum, Morphle, and others, available in 32 languages and on over 100 platforms globally.

Moonbug is part of Candle Media, an independent, creator-friendly home for high-quality, category-defining brands and franchises. Candle is led by entertainment executives Kevin Mayer and Tom Staggs and backed by Blackstone’s private equity funds.

The Role:

We are seeking a Community Manager to join our Social team for our flagship franchises. This is a unique opportunity to help build communities for two of the fastest-growing brands in kids’ entertainment, in a dynamic, high-growth environment.

The Community Manager will be the primary contact for fans and partnership inquiries via social media, email, and mail. This role is crucial in ensuring fans feel heard and connected to the people behind their favorite shows. Additionally, the role involves gathering consumer insights to inform business decisions and contributing to social content creation based on trend data.

Responsibilities:

1. Day-to-day management:

• Refine and maintain the branded tone of voice to engage US parent audiences.
• Monitor and respond to comments and messages across TikTok, Instagram, and Facebook in the appropriate tone.
• Initiate conversations and foster discussions to build relationships, including managing Facebook Groups.
• Organize and oversee online events to boost engagement.
• Address inquiries and resolve issues professionally to build trust and loyalty.
• Perform other duties as assigned.

Community Building:

• Identify and connect with target brands, influencers, and thought leaders.
• Engage with super fans and influencers through social interactions and gifts.
• Maintain off-handle relationships with key audiences, including parents, influencers, and talent.
• Promote a positive and inclusive community environment.

Brand Trends & Insights:

• Identify trends to inform content and engagement strategies.
• Stay updated on social media trends and best practices.

Coordination:

• Collaborate with marketing, PR, and other teams to ensure consistent messaging.
• Gather community feedback and insights for broader business strategies.
• Connect with influencers and community leaders for collaborations.
• Collect user-generated content (UGC) and manage a content database.

Goals:

• Build and grow a community of US parents and caregivers through engagement.
• Foster community growth and brand loyalty.
• Collaborate with social media and brand teams to deliver top-tier community management.

Minimum Qualifications:

• Bachelor's degree.
• 2+ years of experience in social media, community management, or customer support.
• Experience with family-focused brands or industries is a plus.
• Understanding of how communities operate across major social platforms.
• Ability to work with a specific tone of voice and strategic messaging.
• Experience in organic social media growth and engagement.
• Knowledge of US trends and culture, especially related to parenting and young children.
• Excellent organizational and communication skills.
• Ability to work collaboratively within a team.
• Understanding of brand, talent, and influencer operations on social media.
• Positive attitude and proactive spirit.