Social Community Manager

Linney; Mansfield; On-site; GBP 25,000 - 45,000; Full time

Job summary

A forward-thinking company is seeking a passionate Social Community Manager to enhance brand engagement across various social platforms. This role involves building strong online communities and fostering brand loyalty through effective communication and community management. The ideal candidate will be a digital native, deeply immersed in online culture, and skilled in copywriting tailored for social media. You'll lead community interactions, analyze growth metrics, and collaborate with client teams to ensure a vibrant online presence. If you're ready to shape the future of social engagement, this opportunity is for you.

Qualifications

• Experience in community management or social media roles.
• Ability to handle sensitive topics and resolve conflicts diplomatically.
• Deep understanding of online culture and current trends.

Responsibilities

• Engage with the community by responding to comments and messages.
• Report on community growth and sentiment analysis.
• Support social media management and content ideation.

Skills

Community Management

Social Media Management

Copywriting

Trend Analysis

Conflict Resolution

Tools

TikTok

Instagram

Reddit

Discord

Facebook

Job description

Job Description

We’re looking for a passionate Social Community Manager to join our growing Performance and Social Team. You will primarily focus on engaging outreach across our client’s social accounts and online channels. From responding to comments, to being deep in the chat and understanding a brands fandom, we will look to you to go beyond customer service and building strong online communities and brand love.

At Linney, we work with a range of clients from all sizes and sectors, many of which are household names — from beauty clients to high street food and beverage chains.

As part of the Performance and Social Team, your work will ensure our clients are sector-leading in social content and be part of our vision to be industry-leading curators of online culture.

The ideal candidate will have a love for online content and be truly immersed in online culture — a digital native.

Responsibilities will include responding to all inbound comments and direct messages, whether that’s directly to the user or by flagging and forwarding to a member of staff client-side.

You should have a flair for copywriting specifically for social, understanding the nuances of how internet culture has shaped language — whether that’s because you know which emoji’s cause the ‘ick’ or being able to answer the question “what does rizz mean?”.

We’d look to you in order to report on key statistics around community management, how the fanbase is growing and sentiment analysis.

The successful candidate will lead on one of our largest accounts with the support of a wider team, you will need to have the confidence to work with client teams (primarily communicating with customer service teams) and internal teams at Linney.

Alongside your community management duties, we’d look to you for support in elements of social media management to help the wider team where required. This might mean helping with content ideation or supporting with reactive content.

Requirements:

• Experience working in a community management or social media role that includes community management.
• Experience in managing online communities on social, specifically across TikTok and Instagram. We will also require you to understand the likes of Reddit, Discord and other social channels such as Facebook.
• A deep understanding of online culture, always looking to stay ahead of current trends.
• Experience with copywriting for brands, you will be able to take brand guidelines and translate them to responses in the comments or proactive outreach to the community.
• Experience working with brands from a range of sectors OR experience with managing a brands online community.
• You will need to have the ability to handle sensitive topics and resolve conflicts in a diplomatic manner.
• Capable of crafting comments within a specific brand tone of voice.
• Keep on the pulse with new platforms, their updates and how we can leverage these for clients — happy to be a thought leader for the agency, both internally and externally.
• As part of building our clients' fanbase and communities. We'd look to you to identify creators/true fans and recognise them with gifting and comments.