Social Care Systems Manager

Richmond and Wandsworth Councils; Twickenham; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Richmond & Wandsworth Councils are seeking a Social Care Systems Manager to oversee the Mosaic system and lead a team of support analysts. This hybrid role requires strong experience in health or social care systems, along with excellent project management and communication skills. The position offers a comprehensive benefits package, including 40 days of annual leave and a generous pension plan.

Benefits

40 days annual leave (including Bank Holidays)

Flexible working

Generous pension plan

Qualifications

• Experience supporting and configuring health or social care systems.
• Knowledge of GDPR and data protection principles.
• Strong analytical and problem-solving skills.

Responsibilities

• Overseeing the day-to-day operations of the Mosaic system.
• Leading and mentoring support analysts.
• Collaborating with stakeholders, including the NHS.

Skills

Analytical skills

Problem-solving skills

Communication skills

Education

Degree or equivalent experience in a relevant field

Job description

Hybrid: Wandsworth and Twickenham Council Offices/home

Are you ready to take your career to the next level? Do you have a passion for innovation and a knack for managing complex systems? If so, we have the perfect opportunity for you!

About Us: At Richmond & Wandsworth Better Service Partnership, we pride ourselves on delivering top-quality services at the best value. We are at the forefront of local government innovation, and we're looking for a dynamic individual to join our Adult Social Care & Public Health Business Systems Team.

This is a hybrid position, requiring you to work on-site at Richmond/Wandsworth Council twice a week. The remaining time can be spent working remotely from home or in the offices, based on your preference.

About the role

As the Social Care Systems Manager, you'll be the go-to expert for our Mosaic social care system. Your responsibilities will include:

• Overseeing the day-to-day operations of the Mosaic system.
• Leading and mentoring support analysts.
• Collaborating with stakeholders, including the NHS and other partners.
• Ensuring data integrity and compliance with GDPR and Caldicott principles.
• Managing relationships with IT departments and external suppliers.
• Driving continuous improvement and innovation within the team.

Experience and Qualifications

• Experience supporting and configuring health or social care systems.
• Knowledge of GDPR and data protection principles.
• Strong analytical and problem-solving skills.
• Excellent communication skills for explaining complex issues to non-technical audiences.
• A degree or equivalent experience in a relevant field.

Key Criteria

We seek someone with a strong background in health or social care systems, excellent project management skills, and a keen eye for detail. You should be a natural leader, capable of motivating and developing your team.

Important Dates

• Closing Date: 15/06/2025
• Shortlisting Date: 17/06/2025
• Interview Date: 30/06/2025 or 1/07/2025

Note: There will be a presentation on a scenario provided at the interview.

We may close this vacancy early once a sufficient number of applications have been received. Please submit your application as soon as possible to avoid disappointment.

Equal Opportunities and Additional Information

Richmond & Wandsworth Better Service Partnership is committed to inclusive recruitment practices, promoting equality and diversity, and creating a culture that values differences. We are proud to be a Disability Confident employer. If you require reasonable adjustments during the recruitment process, please let us know.

We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. Some posts may be exempted under the Rehabilitation of Offenders Act 1974, and appointment may be conditional upon a satisfactory DBS check.

We offer a comprehensive benefits package, including 40 days annual leave (including Bank Holidays), flexible working, and a generous pension plan.