Social Care Advisor - Empathetic Support & Risk Management

Leicestershire County Council; Wanlip; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

Leicestershire County Council is seeking a Social Care Advisor to be the first point of contact for internal and external queries. You will advise, guide and support customers, handling a high volume of emotive adult social care enquiries by phone and email, and signpost or refer as needed.

Working in a fast-paced environment, you will manage your caseload to resolution, demonstrate empathy, maintain accuracy in records, and adapt to flexible and hybrid working arrangements.

Qualifications

• Experience delivering excellent customer service via telephone and email.
• Ability to record and retrieve information from complex databases accurately.
• Strong communication, empathy, and problem-solving skills.

Responsibilities

• Be the first point of contact for internal and external queries in adult social care.
• Advise, guide and support customers and signpost to relevant services.
• Manage caseload from inquiry to resolution, including referrals when needed.
• Identify risks and capture information for further action with sensitivity.

Skills

Customer service

Telephone handling

Record keeping

Attention to detail

Problem solving

Teamwork

Empathy

Calm under pressure

Risk awareness

Flexible working

Tools

Database systems

Job description

Leicestershire County Council is seeking a Social Care Advisor to be the first point of contact for internal and external queries. You will advise, guide and support customers, handling a high volume of emotive adult social care enquiries by phone and email, and signpost or refer as needed.

Working in a fast-paced environment, you will manage your caseload to resolution, demonstrate empathy, maintain accuracy in records, and adapt to flexible and hybrid working arrangements.