Impact-Driven Social Care Advisor

Golearnleicestershire

Leicester

On-site

GBP 28,000 - 29,000

Part time

5 days ago

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Job summary

Leicestershire County Council is seeking a Social Care Advisor at the Customer Service Centre in Leicester. You will be the first point of contact for internal and external queries, handling a high volume of complex adult social care enquiries by phone and email, and guiding customers to the right council services.

You will manage your caseload through to resolution, signposting where needed, and escalate risks promptly.

Qualifications

Experience delivering excellent customer service via telephone.
Experience using complex databases to record and retrieve customer information.
Fast and accurate keyboard skills with strong attention to detail.
Ability to identify and record critical information and solve problems quickly.
Ability to work well in a team and on own initiative.
Excellent communication with tact, diplomacy and empathy.
Capable of staying calm under a pressurised workload.
Understanding of risk management and safeguarding considerations.

Responsibilities

Serve as first point of contact for internal and external queries via phone and email.
Manage a caseload to resolution, signpost to services or refer to council teams.
Identify at-risk individuals and escalate information to enable action.
Meet individual/service performance targets with appropriate training and support.