Frontline Social Care Advisor

Wmjobs; Shrewsbury; On-site; GBP 19,000 - 27,000; Full time

Job summary

Wmjobs in the United Kingdom is seeking a dedicated First Point of Contact Adviser to join our Customer Services team. You will handle initial enquiries from individuals seeking support or advice about Adult and Children's social care, including safeguarding calls and emails.

You will gather facts, assess situations, prioritise urgent calls, and liaise with Social Workers, external partners, and provider organisations to provide effective solutions while maintaining records and upholding data

Qualifications

• Excellent communication with vulnerable adults and children.
• Experience handling sensitive calls and safeguarding.
• Ability to gather and verify information accurately.
• Ability to prioritise urgent calls and liaise with teams.

Responsibilities

• Handle initial enquiries from individuals seeking support or advice about Adult and Children's social care.
• Accurately gather and verify facts, assess situations and determine appropriate action.
• Prioritise urgent calls and transfer to relevant teams swiftly.
• Liaise with Social Workers, external partners and provider organisations to provide effective solutions.
• Maintain accurate records and stay informed about services.
• Adhere to data protection, confidentiality, health and safety procedures.

Skills

Communication skills

Empathy

Attention to detail

Data protection awareness

Job description

Wmjobs in the United Kingdom is seeking a dedicated First Point of Contact Adviser to join our Customer Services team. You will handle initial enquiries from individuals seeking support or advice about Adult and Children's social care, including safeguarding calls and emails.

You will gather facts, assess situations, prioritise urgent calls, and liaise with Social Workers, external partners, and provider organisations to provide effective solutions while maintaining records and upholding data