SOC Shift Lead: Lead & Elevate Incident Response

Claranet; Leeds; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Pension scheme

Healthcare coverage

Discounted gym memberships

Wellbeing support

25 days annual leave (plus birthday)

Job summary

Claranet in Leeds is seeking a SOC Shift Lead to supervise a team of SOC Analysts and oversee shift operations. You ensure high-quality incident handling, escalation, and customer‑centric communication, while driving process improvements and QA across tickets and procedures.

You will mentor the team, support certifications, and contribute to service improvements, threat hunting, and monthly reporting. The role emphasizes leadership, collaboration, and continuous growth within a UK security

Qualifications

• Minimum 3+ years of SOC operational experience with alert triage, incident analysis and escalation.
• Willingness to pursue intermediate cybersecurity certifications (e.g. SBT BTL2, CREST).
• Proficiency with SIEM platforms, endpoint security tools and ticketing systems under pressure.
• Strong teamwork and mentoring abilities to continuously enhance the team.

Responsibilities

• Shift Leadership and Team Coordination – run shift operations, ensure SLAs, set shift agendas, balance workloads and address staffing issues; maintain customer-centric communication with internal teams, customers and partner responders.
• Incident Triage and Investigation – review alerts, own high-priority incidents, escalate properly to customers and Senior SOC Analysts, make data-driven triage decisions.
• Quality Assurance and Documentation – conduct QA of tickets, ensure SOC procedures and documentation standards, provide feedback to improve skills and workflow.
• Collaboration and Mentorship – mentor SOC Analysts, offer feedback on triage processes, encourage training and certifications for career progression.
• Service Improvement – participate in threat hunting, tune rules, support monthly reporting and post-incident reviews for process improvements.

Skills

SOC operations

Team leadership

Incident triage

Data-driven decisions

Customer-centric communication

Tools

SIEM platforms

Endpoint security tools

Ticketing systems

Job description

Claranet in Leeds is seeking a SOC Shift Lead to supervise a team of SOC Analysts and oversee shift operations. You ensure high-quality incident handling, escalation, and customer‑centric communication, while driving process improvements and QA across tickets and procedures.

You will mentor the team, support certifications, and contribute to service improvements, threat hunting, and monthly reporting. The role emphasizes leadership, collaboration, and continuous growth within a UK security