Sme Team Leader

Stride Resource Management Ltd; Leicester Forest East; Presencial; GBP 42 000 - 60 000; Tempo integral

Resumo da oferta

Stride Resource Management Ltd. is seeking an experienced SME Team Leader to oversee an SME insurance team and help grow the department.

You will lead a team of SME Account Handlers, coach performance, and ensure compliance with FCA regulations while managing relationships with a small portfolio of SME clients. The role involves mentoring, MI reporting, recruitment support, and close collaboration with insurers to optimise terms and client outcomes, along with cross-selling and contributing to

Qualificações

• Experience in commercial/SME insurance and claims handling.
• Proven track record in leading and mentoring teams.
• Strong knowledge of SME insurance products and markets.
• Excellent communication and stakeholder management skills.

Responsabilidades

• Lead, motivate, and develop a team of SME Account Handlers.
• Conduct regular one-to-one meetings, performance reviews, and coaching.
• Monitor KPIs and service standards for the team.
• Ensure FCA regulations and insurer requirements are followed.
• Carry out file audits and quality checks for compliance.
• Produce and analyse MI reports to spot trends and opportunities.
• Support recruitment, onboarding and training of new team members.
• Manage holiday planning, workload and resource allocation.
• Handle escalated client queries and complex insurance placements.
• Maintain and grow a small SME client portfolio with retention focus.
• Work with insurers to negotiate terms and best outcomes for clients.
• Identify cross-selling and new business opportunities.
• Contribute to departmental projects and growth strategy.

Conhecimentos

Leadership

People management

Commercial insurance knowledge

Client relationship building

Regulatory compliance

Formação académica

Cert CII or working towards

Ferramentas

Insurance broking systems

Microsoft Office

Descrição da oferta de emprego

SME Team Leader

About the role

We are seeking an experienced and motivated SME Team Leader to oversee an SME insurance team and support the continued growth of the department.

The successful candidate will have a strong background in commercial insurance, excellent leadership skills, and a proven ability to manage both people and client relationships. This role combines team management responsibilities with the handling of a small portfolio of SME clients.

What you will be doing

• Lead, motivate, and develop a team of SME Account Handlers.
• Conduct regular one-to-one meetings, performance reviews, and coaching sessions.
• Monitor individual and team performance against agreed KPIs and service standards.
• Ensure compliance with FCA regulations, company procedures, and insurer requirements.
• Carry out file audits and quality checks to maintain high standards of customer service and regulatory compliance.
• Produce and analyse management information (MI) reports to identify trends, opportunities, and areas for improvement.
• Support recruitment, onboarding, and training of new team members.
• Manage holiday planning, workload allocation, and resource management across the team.
• Handle escalated client queries and support the team with complex insurance placements.
• Maintain and develop a small portfolio of SME clients, ensuring retention and growth opportunities are maximised.
• Work closely with insurers to negotiate competitive terms and achieve the best outcomes for clients.
• Identify cross-selling and new business opportunities within the existing client base.
• Contribute to departmental projects and the overall growth strategy of the business.

Who we are looking for

• Experience within commercial or SME insurance.
• Previous team leadership, supervisory, or mentoring experience preferred.
• Strong knowledge of commercial insurance products and markets.
• Excellent communication and relationship-building skills.
• Good understanding of FCA requirements and insurance regulation.
• Strong organisational skills with the ability to manage multiple priorities.
• Experience using insurance broking systems and Microsoft Office applications.
• Cert CII qualified or working towards professional qualifications would be advantageous.