Sme Direct Sales Coach

Bupa; Stretford; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

25 days holiday

Bupa health insurance

Enhanced pension plan

Annual performance-based bonus

Onsite gyms / discounts

Job summary

Bupa Salford Quays is seeking a Sales Coach to support and develop the UK sales teams within our Insurance function. The role focuses on coaching and training needs, with responsibilities spanning the design and delivery of interventions that accelerate competence against our framework.

The successful candidate will partner with line managers to implement structured activity plans, coach telephony teams on sales and regulatory requirements, and document outcomes for audit and performance review.

Qualifications

• Coaching experience essential.
• Excellent verbal and written communication skills.
• Previous Sales experience in a regulated environment preferred.
• Training/Facilitation Skills preferable.
• Exposure to senior level management.

Responsibilities

• Provide coaching to sales teams to boost performance and customer outcomes.
• Identify training needs and design coaching interventions within a structured timetable.
• Collaborate with stakeholders and line managers to deliver coaching and training plans.
• Support telephony teams with sales skills and regulatory requirements via on-job feedback.
• Maintain coaching notes with measurable outcomes for audit and CT framework.

Skills

Coaching experience

Verbal and written communication

Sales experience in regulated env

Training / Facilitation skills

Exposure to senior management

Job description

Job Description:

Sales Coach

Salford Quays, M50 3SP

Permanent, Full Time

Salary from £28K

This role is office based with potential for Hybrid working options available once signed off - This is not a fully remote working position. Expectations around how frequently you will need to attend the office will be defined by your manager if successful.

We make health happen.

You’ll be working within our UK Insurance function, which provides a range of options which can give customers access to diagnosis, treatment and specialist support services. The benefits available to our customers include access to Bupa-approved consultants, breakthrough treatment and drugs, our 24/7 Anytime Healthline and cancer cover that comes with the Bupa cancer promise.

What you'll be doing

As a Sales coach you will provide an innovative and flexible resource to support the sales teams to enhance overall performance and customer outcomes identifying training needs and coaching solutions, to improve individual / teams speed to competence against the overall training and competency framework.

You will work in partnership with key stakeholders and line managers to identify training and coaching needs for individuals and the team. You would also recommend solutions to deliver the needs identified and delivered in a structured timetable of activities evidencing key objectives. In addition to this you will design and develop interventions, through internal and external means, enrol and engage business partners. Supporting telephony teams with both sales skills and regulatory requirements by way of “on job” accompaniments, giving feedback in verbal and written format would also form part of the role. You would have partial accountability for overall improvement in staff, deemed as non-competent. You will ensure all coaching notes are documented and available for audit and to ensure all coaching sessions have clear and measurable outcomes to support T&C framework.

Key Skills / Qualifications needed for this role:

• Coaching experience essential
• Excellent verbal and written communication skills
• Previous Sales experience in a regulated environment preferred
• Training/Facilitation Skills preferable
• Exposure to senior level management

Please note this role is not eligible for sponsorship under current Home Office rules

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Annual performance-based bonus
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.