SME Account Relationship Manager

Educated Appointments Ltd; Darlington; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Account Relationship Manager to join their SME Account Management Team. This role focuses on building and maintaining strong client relationships while identifying skill gaps and supporting organizational growth. Ideal candidates will possess a background in recruitment, sales, or customer service, demonstrating exceptional interpersonal skills and a results-driven mindset. This is a fantastic opportunity to make a meaningful impact in the IT, Tech, and Digital sectors, helping clients achieve their goals while ensuring a high level of service and satisfaction.

Qualifications

• Strong relationship-building skills with integrity and reliability.
• Self-motivated with a results-driven mindset.

Responsibilities

• Act as the main point of contact for assigned customer accounts.
• Identify and generate new sales within your accounts.

Skills

Relationship Building

Self-Motivation

Multitasking

Team Collaboration

Communication Skills

Problem-Solving

Job description

Educated Appointments Ltd, Darlington, England, United Kingdom

3 days ago - Be among the first 25 applicants

Pay Range

This range is provided by Educated Appointments Ltd. Your actual pay will depend on your skills and experience. Please talk with your recruiter to learn more.

How to Apply

Direct message the job poster from Educated Appointments Ltd

About the Role

Educated Appointments is delighted to be working with an Ofsted Outstanding Provider of apprenticeships within the IT, Tech, and Digital Sector to recruit an SME Account Relationship Manager.

The client's relationships are their top priority. They seek a dedicated and personable Account Manager to maintain and grow client accounts and serve as their main point of contact. Ideal candidates will come from backgrounds in recruitment, sales, or customer service, with a passion for helping others and providing exceptional customer service.

You will join the SME Account Management Team, working with SME organizations to identify skill gaps and support their growth. You will assist employers while learners are on-programme and collaborate with Coaches to develop action plans and address concerns. As learners near completion, discussions about progressing onto a Level 4 Programme will begin.

Key Responsibilities

• Act as the main point of contact for your assigned customer accounts.
• Identify and generate new sales within your accounts, including progressions, upselling, and cross-selling.
• Coordinate with colleagues working on the same account to ensure excellent service.
• Resolve service or performance issues within your accounts.
• Develop and maintain long-term relationships, aiming to retain the majority of accounts beyond existing service.
• Maintain and improve account retention rates.
• Communicate client needs and demands to senior management.
• Forecast and track client account metrics.
• Keep records of client transactions.

Essential Skills and Experience

• Strong relationship-building skills with integrity, reliability, and maturity.
• Self-motivated with a results-driven mindset.
• Ability to multitask and handle several responsibilities simultaneously.
• Effective team collaboration skills.
• Excellent oral and written communication skills, with strong negotiation abilities.
• Problem-solving skills and resilience to setbacks.

Desirable Skills and Experience

• Experience in account management, recruitment, or sales.
• Experience in a fast-paced, vibrant environment.

Additional Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job functions: Administrative, Education, Sales
• Industries: Education Administration, Education, Technology, Media

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