SMB Account Manager – Zettle Growth & Retention

PayPal, Inc.; Greater London; Hybrid; GBP 42,000 - 66,000; Full time

Job summary

PayPal is seeking an Account Manager for Zettle – SMB in London to own the end-to-end commercial relationship for ~250 SMB merchants. You’ll drive retention and growth via cross-sell across the PayPal product suite and manage revenue targets.

You will collaborate across teams, use data to prioritize opportunities, and own strategic account plans to attract engaged users and grow the existing book. Hybrid work model with 3 days in office.

Qualifications

• 3+ years relevant experience and a Bachelor’s degree, or an equivalent combination of education and experience.
• Experience in managing SMB accounts and driving revenue growth.
• Ability to use data to identify retention and expansion opportunities.

Responsibilities

• Be the single point of contact for Zettle merchants, owning commercial outcomes end to end.
• Use AI-powered tools to spot how merchants can retain, grow and use our products more fully.
• Deliver monthly revenue targets and OKRs with a sharp pipeline, forecast and portfolio health.
• Coordinate internally with Customer Success and own strategic account plans.

Skills

Relationship management

Cross-sell & upsell

Data-driven decisions

Forecasting & pipeline

Education

Bachelor’s degree

Tools

CRM tools

Data analysis tools

Job description

PayPal is seeking an Account Manager for Zettle – SMB in London to own the end-to-end commercial relationship for ~250 SMB merchants. You’ll drive retention and growth via cross-sell across the PayPal product suite and manage revenue targets.

You will collaborate across teams, use data to prioritize opportunities, and own strategic account plans to attract engaged users and grow the existing book. Hybrid work model with 3 days in office.