Smart Technology Apprentice

Back To Work; Sheffield; On-site; GBP 18,000 - 24,000; Full time

Job summary

Back To Work in South Yorkshire is seeking a Smart Technology Support Apprentice to join their growing technology team. You will gain hands-on experience installing, configuring, maintaining and supporting smart technologies while working with experienced engineers.

This apprenticeship offers you the chance to develop practical skills across IoT devices, networks, tablets, sensors and connected systems, with mentoring and real-world projects in customer environments.

Qualifications

• Ability to work independently and take initiative.
• Strong teamwork and collaboration skills.
• Good organisational skills and task management.
• Strong written and verbal communication skills.
• Positive, self-motivated attitude with a willingness to learn.
• Interest in technology, smart systems, and IT support.
• Strong problem-solving abilities and attention to detail.

Responsibilities

• Assist with installation, setup, configuration and maintenance of smart technology solutions.
• Provide first-line technical support by responding to customer queries and diagnosing issues.
• Support software updates, device connectivity, system integrations and smart technology platforms.
• Maintain accurate records of technology assets, service activities and documentation.
• Work closely with engineers to develop technical knowledge across smart technology environments.
• Deliver excellent customer service and handle support requests professionally.
• Adhere to company procedures and health and safety on customer sites.

Skills

Independent work

Teamwork

Organisational skills

Communication skills

Positive attitude

Interest in technology

Problem-solving

Job description

A leading IT solutions provider in South Yorkshire is seeking a Smart Technology Support Apprentice to join their growing team.

This is an excellent opportunity for an individual looking to build a career in technology, gaining valuable hands-on experience working with innovative smart systems and connected devices. As an apprentice, you will develop practical skills in installing, configuring, maintaining, and supporting a range of smart technologies while working alongside experienced engineers and technical specialists.

KEY DUTIES

• Assist with the installation, setup, configuration, and ongoing maintenance of smart technology solutions, including IoT devices, network equipment, tablets, sensors, hubs, and connected systems.


• Provide first-line technical support by responding to customer queries, diagnosing issues, and resolving problems where possible, escalating more complex cases to senior team members.


• Support customers with software updates, device connectivity, system integrations, and the effective use of smart technology platforms, including security, energy management, and automation systems.


• Help maintain accurate records of technology assets, service activities, and technical documentation.


• Work closely with experienced engineers to develop technical knowledge and practical skills across a variety of smart technology environments.


• Deliver excellent customer service while ensuring support requests are handled efficiently and professionally.


• Adhere to company procedures and health and safety requirements when working on customer sites.

CANDIDATE REQUIREMENTS

• Strong ability to work independently and take initiative when required.


• Excellent teamwork and collaboration skills.


• Good organisational skills with the ability to manage tasks effectively.


• Strong written and verbal communication skills.


• A positive, self-motivated attitude with a willingness to learn.


• A keen interest in technology, smart systems, and IT support.


• Strong problem-solving abilities and attention to detail.


• A professional and customer-focused approach.

What You'll Gain

• Hands-on experience with the latest smart technologies and connected systems.


• Mentoring and support from experienced IT and smart technology professionals.


• The opportunity to develop a long-term career within the fast-growing technology sector.


• Exposure to real-world projects across a variety of customer environments