Smart Factory Support Engineer (RTLS)

Ubisense Limited; Cambourne; On-site; GBP 35,000 - 48,000; Full time

Job summary

Ubisense Limited, a leader in Industry 4.0 solutions, seeks a Support Analyst to ensure continuity and quality of service for customer installations across Europe and beyond. You will provide front-line technical support, incident management, and proactive monitoring of Ubisense RTLS deployments.

The role covers on-premise and cloud environments, on-call rotations, and ongoing maintenance and configuration updates.

Qualifications

• Strong background in IT support for production-critical or industrial systems.
• Familiarity with Windows and Linux server environments, networks, and remote access tools.
• Experience analyzing logs, traces and structured data.
• Proficient/Native German Speaker.
• Knowledge of SQL or data inspection tools is desirable.
• Experience with diagnostics utilities and command-line tools.

Responsibilities

• Provide front-line technical support, incident management, and proactive system monitoring for Ubisense RTLS deployments.
• Join on-call rota to support Europe and US customers.
• Plan, setup and maintain SmartSpace instances on premise or in the cloud.
• Troubleshoot and analyze diverse problem reports and logs.
• Maintain and update operational documentation and inspection records.

Skills

IT support

Windows

Linux

Log analysis

German language

SQL

Remote access tools

Diagnostics tools

Networking basics

Tools

Windows Server

Linux Server

Remote access tools

Diagnostic utilities

Job description

Ubisense Limited, a leader in Industry 4.0 solutions, seeks a Support Analyst to ensure continuity and quality of service for customer installations across Europe and beyond. You will provide front-line technical support, incident management, and proactive monitoring of Ubisense RTLS deployments.

The role covers on-premise and cloud environments, on-call rotations, and ongoing maintenance and configuration updates.