German-Speaking System Support Engineer

Ubisense

United Kingdom

On-site

GBP 40,000 - 60,000

Full time

10 days ago

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Job summary

Ubisense is expanding its UK team to support production‑critical systems for major customers. The Support Analyst delivers front‑line technical support, incident management, and proactive monitoring for Ubisense RTLS and smart factory installations.

Candidates should have a strong IT background with Windows/Linux servers, network components, and log analysis. German language proficiency is required, and prior experience in industrial automation is a plus. Some on‑site visits may be necessary.

Qualifications

Strong background in IT support, enterprise systems, or industrial automation.
Familiarity with Windows/Linux server environments, network components, and remote access tools.
Experience analysing logs, system traces, and structured datasets.
Proficient/Native German Speaker.
Knowledge of SQL or data inspection tools is desirable.
Competence in using diagnostic utilities and command-line tools.
Understanding of distributed systems, middleware, or sensor-based technologies is advantageous.

Responsibilities

Provide front-line technical support and incident management for Ubisense systems.
Coordinate software maintenance and proactive system monitoring.
Serve as primary responder for Priority 1/2 incidents with remote diagnostics.
Analyze logs and traces to reproduce issues for 3rd-level support.
Assist customers with configuration updates and weekly/monthly maintenance tasks.
Maintain documentation and inspection records.