Smart Dispense Technician

Innserve Ltd; Saffron Walden; On-site; GBP 26,000 - 31,000; Full time

Job summary

An established industry player is seeking a Smart Dispense Technician to join their dynamic team. This entry-level role offers a unique opportunity to work in the drinks dispense sector, providing essential services to a variety of venues across the UK. You'll enjoy competitive pay, generous benefits, and the chance to develop your skills through in-house training and external qualifications. With a focus on customer service excellence, you'll build relationships with key clients while ensuring their equipment operates flawlessly. If you're passionate about customer service and eager to learn, this is the perfect opportunity for you.

Benefits

Company Vehicle

Generous Holiday Allowance

Life Assurance

Flexible Benefits

In-house Training

Development Opportunities

Qualifications

• Experience in customer service is essential.
• Full UK Driving Licence required for this role.

Responsibilities

• Perform technical and quality checks on Smart Dispense systems.
• Sanitise, service, and maintain dispense equipment at various locations.

Skills

Customer Service

Technical Skills

Problem-Solving

Job description

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Are You

Someone who is passionate about customer service and looking for a field service role with a difference?

About the Role

Interested in joining our growing team of drinks dispense industry specialists, who install and maintain drinks dispense equipment at over 90,000 licensed premises across the UK, including at concerts, festivals, racecourses, stadiums, and arenas. We deliver customer service excellence. At Innserve, we are One Big Team, and we keep Britain pouring.

Working at Innserve, You'll Enjoy

• Competitive salary (£26,246.50 pa) + quarterly performance incentives. A generous London weighting applies within the M25.
• Company Vehicle
• Generous holiday allowance: 21 days holiday + bank holidays + an additional 'Celebration Day'. You can buy or sell holiday days.
• Core benefits: Life assurance, access to the Help at Hand app with GP appointments, counselling, and retail discounts.
• Flexible benefits: Tailor your benefits with our 'All Inn' scheme, including Dental Insurance, Private Medical Insurance, Gym Memberships, Critical Illness Cover, Pension Contributions, Travel Insurance, and coverage for partners and children.
• Development opportunities: In-house training, external qualifications, and apprenticeships.
• Opportunity to earn more through overtime and the CAT scheme at enhanced rates.

Your Typical Day as a Smart Dispense Technician

No two days are the same! You'll visit bars and restaurants to perform technical and quality checks on our Smart Dispense systems, which are tailored to customer needs. Your role involves sanitising, servicing, and maintaining dispense equipment, building relationships with key customers, and working closely with our planning team. Full training and support will be provided. This is an entry-level position with opportunities for progression.

Requirements

• Customer Service experience
• A Full UK Driving Licence
• Hospitality/Bar/Drinks Dispense experience is useful but NOT essential—training provided.
• Ability to work independently and remotely with a positive attitude and determination to succeed.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Engineering and IT
• Industries: Vehicle Repair and Maintenance

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