Float Clinic Co-ordinator

Bristol NHS Foundation Trust; West of England; On-site; GBP 26,000 - 27,000; Part time

Job summary

Bristol NHS Foundation Trust is seeking a Band 3 Clinic Co-ordinator (Float) to join the Primary Care Dental Service, coordinating clinics across Bristol, Bath and Weston and supporting domiciliary services.

You will travel between sites, manage waiting lists and patient records, handle enquiries, and contribute to service improvements in a flexible, cross-site role.

Qualifications

• GCSE English and Maths (or equivalent).
• NVQ Level 3 or equivalent experience.
• Experience in administrative or customer service roles.
• Experience managing competing priorities and meeting deadlines.
• Experience dealing with the public by telephone and face-to-face.
• Experience using computerised systems and Microsoft Office applications.
• Experience maintaining accurate records and databases.
• NHS, healthcare, dental or clinical administration experience.
• Experience using patient administration systems or electronic patient records.
• Experience of appointment booking and waiting list management.

Responsibilities

• Coordinate clinics, patient appointments and waiting lists across multiple sites.
• Organise domiciliary appointments and associated support requirements.
• Act as a key point of contact for patients, carers, clinicians and external agencies.
• Manage patient enquiries by telephone, email, letter and face to face.
• Maintain accurate patient records and administrative systems.
• Support service continuity by providing flexible cover across community dental locations.
• Participate in service improvement, audit and quality initiatives.

Skills

Excellent communication

Strong organisational skills

Independent and initiative

Teamwork

Attention to detail

Confidential information handling

Prioritise workload

Customer care

NHS confidentiality

Understanding patient pathways

Education

GCSE English and Maths

NVQ Level 3

Tools

MS Office

Computerised systems

Electronic patient records

Job description

Main area Primary Care Dental Service Grade Band 3 Contract Permanent Hours Part time - 22.5 hours per week (To be covered equally over 3 days) Job ref 387-S6123-CCC

Employer Bristol NHS Foundation Trust Employer type NHS Site Bristol Dental Hospital Town Bristol, Bath, Weston Salary £25,760 - £27,476 per annum Salary period Yearly Closing 18/10/2026 23:59

Float Clinic Co-ordinator

Band 3

North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1 st July 2026 to become Bristol NHS Foundation Trust. This will create an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people.
Bristol NHS Foundation Trust recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.
Our job adverts may close as soon as sufficient applications have been received.

Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content-based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this.

Job overview

An exciting opportunity has arisen for an enthusiastic and highly organised Band 3 Clinic Co-ordinator (Float) to join the Primary Care Dental Service (PCDS).

This is a float role supporting services across Bristol, Bath and Weston. The successful candidate will be required to work flexibly across multiple locations and must be able to travel independently between sites during the working day to meet service needs.

Main duties of the job

Coordinate clinics, patient appointments and waiting lists across multiple sites.

Organise domiciliary appointments and associated support requirements.

Act as a key point of contact for patients, carers, clinicians and external agencies.

Manage patient enquiries by telephone, email, letter and face to face.

Maintain accurate patient records and administrative systems.

Support service continuity by providing flexible cover across community dental locations.

Participate in service improvement, audit and quality initiatives.

Working for our organisation

The Primary Care Dental Service provides specialist dental care for patients who may be unable to access routine dental services. We are committed to delivering high-quality, patient-centred care and creating a supportive environment where staff are encouraged to develop, innovate and contribute to continuous improvement.

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston.

With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.

Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge.

Detailed job description and main responsibilities

Please see attached documents.

The post holder will coordinate clinics and waiting lists, support domiciliary services, maintain patient records, communicate effectively with patients and healthcare professionals, and contribute to the smooth day-to-day running of community dental services. They will work collaboratively with clinical and administrative colleagues across multiple sites to ensure high standards of patient care and service delivery. This role requires flexibility, excellent organisational skills, attention to detail and the ability to travel independently between community dental sites across Bristol, Bath and Weston.

Qualifications

• GCSE English and Maths (or equivalent).
• Educated to NVQ Level 3 or equivalent experience

Experience

• Experience of working in an administrative or customer service role
• Experience of managing competing priorities and working to deadlines
• Experience of dealing with the public by telephone and face-to-face
• Experience of using computerised systems and Microsoft Office applications.
• Experience of maintaining accurate records and databases
• NHS, healthcare, dental or clinical administration experience
• Experience of using patient administration systems or electronic patient record systems.
• Experience of appointment booking and waiting list management

Knowledge and Skills

• Excellent verbal and written communication skills
• Strong organisational and time management skills
• Ability to work independently and use initiative
• Ability to work effectively as part of a team.
• Good attention to detail and accuracy
• Ability to handle sensitive and confidential information appropriately.
• Ability to prioritise workload in a busy environment.
• Excellent customer care skills
• Understanding of NHS confidentiality and information governance requirements
• Understanding of patient pathways and waiting list processes

Other Requirements

• Ability to travel independently between sites across Bristol, Bath and Weston during the working day.
• Willingness to work across multiple locations as required by the service.
• Experience of working across multiple sites or services.

We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.

As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge.

The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.

BFT is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.

To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.

If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.

The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

By applying for this post, you are agreeing to Bristol NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.

IMPORTANT:

Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.

Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date.

Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.

As a guide interviews should usually take place within 3 weeks of the closing date.

When providing employment reference details, please provide correct work-related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.