Admin Support

Bristol NHS Foundation Trust; Bristol; On-site; GBP 10,000 - 11,000; Part time

Job summary

Bristol NHS Foundation Trust is seeking an Admin Support (Band 3) to work within the Cardiology team. The role is part-time, 15 hours per week (Thursday and Friday). You will support administrative processes, correspondence with patients and healthcare professionals, and help maintain efficient pathways in the department.

Ideal candidates will have GCSE English and Maths, NHS exposure, and solid IT skills. The post emphasizes accuracy, independence, and teamwork in a busy hospital environment.

Qualifications

• GCSE English and Maths (Grade C or equivalent).
• Experience in NHS or healthcare settings is desirable.
• Strong organisational skills with accuracy and attention to detail.

Responsibilities

• Communicating with patients and healthcare professionals.
• Generating clinical letters and maintaining records.
• Supporting with administrative processes in Cardiology.

Skills

Organisational skills

IT skills (MS Office)

People skills

Teamwork

Education

GCSE English & Maths

Business & Administration Level 3 NVQ

Tools

Microsoft Office

Patient Administration System

Job description

Main area Cardiology Admin support Grade Band 3 Contract Permanent Hours Part time - 15 hours per week (Thursday and Friday.) Job ref 387-SPS0897-LMH

Employer Bristol NHS Foundation Trust Employer type NHS Site Bristol Heart insitute Town Bristol Salary £25,760 - £27,476 Pro rata Salary period Yearly Closing 22/10/2026 23:59

Admin Support

Band 3

North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1 st July 2026 to become Bristol NHS Foundation Trust. This will create an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people. Bristol NHS Foundation Trust recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.

Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content-based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this.

Job overview

The role will work within a Cardiology team, working closely with enhanced practitioners, pathway coordinators, Cardiology Consultants and the wider Cardiology team. The role holder will be supporting with the administrative processes, including clinical correspondence, communicating with patients and healthcare professionals.

The candidate should have effective organisational skills, keeping to deadlines and able to work independently, using their own initiative but also working effectively within a wider team. The candidate should strive for quality and assist in enhancing the patient journey within Cardiology.

Main duties of the job

Communicating with patients and healthcare professionals.

Generating clinical letters.

Working with the wider team to help maintain a safe and efficient pathway for patients though the service.

Working for our organisation

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston.

With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.

Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

Detailed job description and main responsibilities

Communication:

Contacting other hospitals to gather imaging, referral letters and further information

To liaise with and act as a point of contact for clinical and non-clinical staff via telephone and email

To act as a point of contact for patients, relatives and carers. The post holder should be polite and empathetic to the patient’s needs at all times and be able to communicate effectively when dealing with difficult situations/conversations

Returning calls promptly and keeping callers updated with information in an effective and efficient way Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate

Patient Care: To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner

Organising and Planning: - Ensure patient records are up to date and maintained. Tracing case notes where necessary to ensure readiness for clinic - Checking and sorting investigation reports and passing information on to clinical team as required - Ensuring speciality specific documentation is completed and filed appropriately - To carry out associated clerical duties, for example maintaining accurate filing systems, receiving post, diary management and scanning patient notes if required - Attend appropriate meetings as required by the role’s line manager - To gain a working understanding of other specialties in order to provide cover for other secretaries in times of sickness or annual leave and undertake any duties deemed

Person specification

Education, knowledge, experience and personal qualities

• Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
• Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
• Effective organisational skills
• Good IT skills including Microsoft packages
• Clerical / administrative experience
• Experience of dealing with the public, both on the telephone and in person
• Ability to work effectively in a busy team, adjust to change and motivate others
• Ability to work on your own, using your own initiative, if required
• Confidence to handle difficult conversations with patients, relatives and carers
• Effective and polite manner when dealing with people, both face to face and on the phone
• Business and Administration Level 3 NVQ or equivalent experience
• Good IT skills including Microsoft packages
• Working knowledge of outpatient policies and procedures
• Experience of using a Patient Administration System
• Experience in Audit and Surveys
• Previous NHS experience

We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.

As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge.

The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.

BFT is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.

To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.

If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.

The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

By applying for this post, you are agreeing to Bristol NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.

Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.

IMPORTANT:

Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.

Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore, please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification

Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.

As a guide interviews should usually take place within 3 weeks of the closing date.

When providing employment reference details, please provide correct work-related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Address People & Transformation Division
North Bristol NHS Trust
Southmead Hospital
BS10 5NB
Telephone [phone]