Sky Garden Bars - Retail Assistant

Oak View Group; Greater London; On-site; GBP 14,000 - 22,000; Full time

Benefits offered by this job

40% food and beverage discount

Daily staff meal

Job summary

Oak View Group’s Sky Garden in London is seeking a Retail Assistant to deliver outstanding guest service in a premium venue. Based within our retail operation at Sky Garden Bars, you will assist customers, handle purchases, and maintain high standards of merchandising and cleanliness.

The role offers training and career development, with benefits including a 40% food and beverage discount and a daily staff meal allowance.

Qualifications

• Experience in retail, customer service, hospitality, or visitor attractions preferred.
• Passion for delivering exceptional customer experiences and high-quality service.
• Ability to work in a fast-paced environment while maintaining attention to detail.

Responsibilities

• Providing a warm, friendly, and engaging service to all customers.
• Assisting customers with purchases and product enquiries.
• Processing transactions accurately through the till system.
• Maintaining exceptional standards of merchandising, stock presentation, and cleanliness throughout the retail space.

Skills

Customer service

Hospitality

Attention to detail

Communication

Team player

Job description

Oak View Group

Oak View Group is reinventing the way the world comes together.

Driven by a passion to revolutionise the live events industry with dynamic thinking and an unshakeable dedication to those we serve, OVG turns up the volume on what makes life extraordinary.

From inspired development to curated hospitality, from brand innovation to premium for all, OVG is setting new standards and redefining expectations for everyone.

About the Venue

Located on the top floors of the iconic Walkie Talkie building, Sky Garden is one of London's most unique hospitality destinations, offering stunning panoramic views alongside a collection of premium restaurants, bars and event spaces. Welcoming thousands of guests each week, it combines luxury hospitality, exceptional dining and unforgettable experiences in one of the capital's most sought-after venues.

Role Purpose

Join the Sky Garden team as a Retail Assistant, delivering exceptional customer service in one of London's most iconic destinations. This is an exciting opportunity to develop your career within a fast-paced retail environment while working alongside a passionate and dynamic team. Based within our retail operation at Sky Garden Bars, you will help create memorable experiences for guests by providing outstanding service and showcasing our range of products.

What We're Looking For

• Previous experience in a retail, customer service, hospitality, or visitor attraction environment preferred
• Passion for delivering exceptional customer experiences and high-quality service
• Ability to work in a fast-paced environment while maintaining attention to detail
• Excellent communication and interpersonal skills
• A team player with a positive attitude and willingness to learn and develop

What You'll Be Doing

• Providing a warm, friendly, and engaging service to all customers
• Assisting customers with purchases and product enquiries
• Processing transactions accurately through the till system
• Maintaining exceptional standards of merchandising, stock presentation, and cleanliness throughout the retail space

Good to Know

The role pays up to £15.71 per hour and offers excellent training and career development opportunities across our ever-expanding business. Benefits include a 40% food and beverage discount across the group and a daily staff meal allowance.

Our Inclusion Commitments

OVG is for everyone. Diversity drives innovation, strengthens our people, improves our service, and raises our excellence.

Wherever you come from, wherever you are going, we'd love to hear from you.

If you need any additional support or adjustments with your application, let us know and we will work with you to ensure you have everything you need.

Employee Screening and Eligibility to Work

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.