Skincare Specialist

Elemis; Milton Keynes; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a passionate Skincare Specialist to enhance brand awareness and drive sales of premium skincare products. In this dynamic role, you will be responsible for delivering exceptional customer service and conducting treatments that meet the highest standards. Your expertise in beauty therapy and sales will be crucial in creating memorable experiences for clients, ensuring their needs are met while maintaining the Elemis brand's reputation. Join a forward-thinking company that values your contributions and offers numerous benefits to support your well-being and career growth.

Benefits

Generous Staff Discount

Enhanced Maternity & Paternity policies

Income Protection

Life Assurance

Generous Holiday Allowance

Company Pension Scheme

Bonus/Commission Scheme

Healthcare Cash Plan

Employee Assistance Programme

Cycle to Work Scheme

Qualifications

• Minimum NVQ level 2 in Beauty Therapy or equivalent.
• Experience in retail/store roles with proven sales record.

Responsibilities

• Drive sales and exceed targets while promoting the Elemis brand.
• Ensure high standards of customer service and treatment delivery.

Skills

Beauty Therapy qualification (NVQ level 2)

CIDESCO certificate

Sales experience

Customer service skills

Practical experience in treatments

Education

UK/European education or equivalent

Job description

Skincare Specialist

Department: Retail

Employment Type: Permanent - Full Time

Location: John Lewis, Milton Keynes

Description

As our Skincare Specialist, you will assist in the day-to-day running of the Elemis Account by driving the sales of Elemis treatments and products. Your passion for Elemis will drive greater awareness of the Brand along with the use of internal and external promotional activity.

Your organisation, attention to detail and leadership skills will ensure that the Company standards are always maintained, through the delivery of an exceptional Elemis journey for each client.

Key Responsibilities

Sales

1. To pro-actively and enthusiastically drive sales and ensure that both personal targets and counter targets are met, and to strive to exceed set targets.
2. To raise awareness of the Elemis brand and educate clients in the product and treatment range.
3. To participate fully in promotional/PR activity and ensure the success of the promotion and/or event.
4. To assist the Account Management Team in accurately recording sales figures and stock levels.

Customer Service

1. To carry out treatments punctually and to a consistently high standard in accordance with clients' requirements and as per the training received to strive for repeat bookings (therapists only).
2. Ensure products and treatments prescribed are appropriate to clients needs and take into account medical contraindications.
3. To maintain the Elemis counter, site and treatment areas to the highest standards of cleanliness, hygiene and presentation.
4. Ensure that customer service is of the highest standard and to handle any client complaints promptly and consult the Account Management Team in all cases.
5. Ensure that all details regarding clients are kept in the strictest of confidence, locked away and information is never discussed with inappropriate parties either inside or outside of the Company.

Skills, Knowledge and Expertise

1. Beauty Therapy qualification to NVQ level 2 minimum (or equivalent)
2. CIDESCO certificate highly desirable
3. Good level and standard of UK/European education or equivalent
4. Experience within a similar retail/store role and industry
5. Proven sales record
6. Practical work experience in conducting treatments
7. Previous experience working with a professional brand

Benefits

1. Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more)
2. Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more
3. Generous Holiday Allowance, increasing with length of service
4. Company Pension Scheme
5. Bonus/Commission Scheme
6. Healthcare Cash Plan (with Dental)
7. Employee Assistance Programme for all Associates and their families
8. Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards
9. Much, much more!

*Some benefit eligibility is based on length of service or contract type