Skincare Specialist

ELEMIS; Oxford; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player is seeking a passionate Skincare Specialist to elevate the Elemis brand through exceptional customer service and sales. In this dynamic role, you will engage clients with personalized skincare treatments and drive product awareness, ensuring a luxurious experience at the Elemis counter. With a focus on maintaining high standards and achieving sales targets, you'll contribute to a vibrant retail environment. This position offers a unique opportunity to grow within a supportive team, where your dedication to skincare will shine. If you're ready to make a difference in clients' lives, this role is for you.

Benefits

Generous Staff Discount

Enhanced Maternity & Paternity Policies

Income Protection

Life Assurance

Generous Holiday Allowance

Company Pension Scheme

Bonus/Commission Scheme

Healthcare Cash Plan

Employee Assistance Programme

Cycle to Work Scheme

Qualifications

• Minimum NVQ Level 2 Beauty Therapy qualification required.
• Experience in retail/store roles with a proven sales record.

Responsibilities

• Drive sales and exceed personal and counter targets.
• Maintain high standards of customer service and cleanliness.

Skills

Sales Skills

Customer Service

Beauty Therapy

Product Knowledge

Education

NVQ Level 2 in Beauty Therapy

CIDESCO Certificate

UK/European Education

Job description

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Location: John Lewis, Oxford Street, London

Department: Retail

Location: John Lewis, Oxford Street, London

Description

As our Skincare Specialist, you will assist in the day-to-day running of the Elemis Account by driving the sales of Elemis treatments and products. Your passion for Elemis will drive greater awareness of the Brand along with the use of internal and external promotional activity.

Your organisation, attention to detail and leadership skills will ensure that the Company standards are always maintained, through the delivery of an exceptional Elemis journey for each client.

Contract Type: Permanent
Weekly Hours: 37.5

What Will You Do?

Sales

• To pro-actively and enthusiastically drive sales and ensure that both personal targets and counter targets are met, and to strive to exceed set targets.
• To raise awareness of the Elemis brand and educate clients in the product and treatment range.
• To participate fully in promotional/PR activity and ensure the success of the promotion and/or event.
• To assist the Account Management Team in accurately recording sales figures and stock levels.

Customer Service

• To carry out treatments punctually and to a consistently high standard in accordance with clients' requirements and as per the training received to strive for repeat bookings (therapists only).
• Ensure products and treatments prescribed are appropriate to clients needs and take into account medical contraindications.
• To maintain the Elemis counter, site and treatment areas to the highest standards of cleanliness, hygiene and presentation.
• Ensure that customer service is of the highest standard and to handle any client complaints promptly and consult the Account Management Team in all cases.
• Ensure that all details regarding clients are kept in the strictest of confidence, locked away and information is never discussed with inappropriate parties either inside or outside of the Company.
  
  

The Perfect Candidate:

• Beauty Therapy qualification to NVQ level 2 minimum (or equivalent)
• CIDESCO certificate highly desirable
• Good level and standard of UK/European education or equivalent
• Experience within a similar retail/store role and industry
• Proven sales record
• Practical work experience in conducting treatments
• Previous experience working with a professional brand
  
  

What We Offer You!*

• Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more)
• Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more
• Generous Holiday Allowance, increasing with length of service
• Company Pension Scheme
• Bonus/Commission Scheme
• Healthcare Cash Plan (with Dental)
• Employee Assistance Programme for all Associates and their families
• Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards
• Much, much more!

*Some benefit eligibility is based on length of service or contract type

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Cosmetics

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