Skincare Advisor (37.5 Hours)

SPACE NK; London; On-site; GBP 22,000 - 32,000; Full time

Job summary

An established industry player in beauty retail is seeking a passionate Skincare Advisor to join their vibrant team. In this role, you will be the face of luxury skincare, delivering exceptional customer experiences while achieving sales targets. Your expertise will guide customers through a curated selection of innovative beauty brands, ensuring they receive personalized service tailored to their needs. This is a fantastic opportunity to work in a supportive environment where your passion for beauty can shine, and your contributions will be valued. Join a community that celebrates beauty and empowers customers to explore and enjoy their skincare journey.

Qualifications

• Passionate about luxury skincare and delivering exceptional customer service.
• Confident in conducting one-to-one skincare consultations.

Responsibilities

• Achieve sales and KPI targets through a customer-first approach.
• Deliver unbiased advice and build a loyal customer base.

Skills

Luxury Skincare Knowledge

Customer Service

Sales and KPI Achievement

Communication Skills

Team Collaboration

Job description

If you love beauty, you're in the right place.

As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery.

Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.

Skincare Advisor Overview

The Skincare Advisor's main responsibility is to achieve sales and KPI's target, through a customer first approach. With passion and enthusiasm, they are an ambassador for the brand, specialising in luxury skincare.

They must aim to deliver:

• Our Brand Vision and Mission by living our brand pillars
• A visually inspiring and inviting store environment
• A fully compliant store, adhering to all company processes and policies

Main Responsibilities:

Customer First

• Delivers a 'customer first' experience exceeding customer expectations
• Delivers unbiased customer advice through exceptional product knowledge
• Work as one team to ensure a 'customer first' experience is delivered consistently
• To provide our customers with expert advice with particular detail and focus on our luxury skincare brands
• To go above & beyond in delivering an exceptional level of service for the luxury skincare shopper
• Build, grow & connect with a loyal customer base, specifically for our luxury skincare brands

KPI's

• Exceeds sales targets and delivers LFL growth along with ATV, AUS and conversion, with particular focus on our luxury skincare brands
• Responsible for driving growth of these brands with a focus on sales and ATV
• Exceeds the company acquisition target for N.dulge
• Follows all stock handling policies to ensure stock accuracy and minimise stock loss

Communication

• Communicates clearly and concisely with their store team
• Confidently communicates with external business partners and store visitors

Team

• Fully embraces the team effort and takes pride in achieving a common goal demonstrating the 'We Are One Team' value
• Open and supportive of other ideas and opinions creating an inclusive, welcoming and approachable store environment
• Passionate about maintaining own up to date product knowledge on luxury skincare, and sharing this knowledge by scheduling training sessions for all team members

Store Operations

• Understands and adheres to all Company loss prevention practices

Qualities:

• Specific interest and passion for luxury skincare
• Passion for delivering exceptional service
• Confident in one to one skincare consultations
• Ability to deliver a 'customer first' experience
• Ability to understand store targets and KPI's
• Strong communication skills
• Leads by example
• Values honesty and integrity in working relationships
• Embraces change
• Flexibility to meet rapidly changing priorities and deadlines
• Ability to follow direction
• Passionate about beauty
• Ability to use own initiative

Space NK are an equal opportunities employer. Please note that only successful candidates will be contacted. All applicants must have the right to live and work in the UK. If you want to find out more about us, what it is like to work for us, all about our benefits, and our pledges on Diversity, Inclusion and Belonging, please visit our website.