Skincare & Fragrance Team Lead

LVMH; Manchester; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

SEPHORA University

Role/location allowances

Employee discount

Birthday day off

Wellbeing platform access

Generous holiday allowance

Job summary

SEPHORA UK is seeking a Supervisor Skincare & Fragrance in Arndale, Manchester. You will lead a team of Beauty Advisors, delivering expert skincare and fragrance consultations while driving exceptional client service and premium store standards.

You will train staff, monitor trends, and collaborate with leadership on campaigns and events to elevate customer journeys and commercial results. This role requires energy, empathy, and a passion for immersive beauty retail.

Qualifications

• Proven leadership experience in beauty or retail.
• Deep understanding of skincare ingredients and brand storytelling.
• Strong ability to coach a team and deliver personalised consultations.

Responsibilities

• Lead, coach and inspire Beauty Advisors to deliver personalised skincare and fragrance consultations and exceptional client service.
• Provide ongoing training in product knowledge, selling skills, consultation techniques and category trends.
• Stay ahead of skincare and fragrance trends to guide product recommendations and drive continuous learning within the team.
• Drive sales performance through proactive engagement and building long‑lasting customer relationships.
• Manage customer enquiries with professionalism to maintain high satisfaction.
• Oversee inventory accuracy, visuals, merchandising and stock flow to maintain a premium department.
• Collaborate with store leadership on campaigns, activations and seasonal experiences.
• Monitor KPIs and use insights to optimise performance and support store goals.

Skills

Leadership

Skincare knowledge

Fragrance knowledge

Customer service

Sales skills

Tools

POS systems

Job description

SEPHORA UK is seeking a Supervisor Skincare & Fragrance in Arndale, Manchester. You will lead a team of Beauty Advisors, delivering expert skincare and fragrance consultations while driving exceptional client service and premium store standards.

You will train staff, monitor trends, and collaborate with leadership on campaigns and events to elevate customer journeys and commercial results. This role requires energy, empathy, and a passion for immersive beauty retail.