Skincare Counter Manager

JR United Kingdom; London; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a dynamic Skincare Counter Manager to join their luxury department store in London. This role involves leading a team of beauty consultants, driving sales, and providing exceptional customer service. The ideal candidate will possess strong management skills and a deep understanding of the luxury beauty market. You will be responsible for building a loyal clientele, coaching your team, and ensuring a personalized luxury experience for every customer. If you have the ambition and experience to thrive in a high-end beauty environment, this is the perfect opportunity for you to shine.

Qualifications

• Proven experience as a Beauty Counter Manager in a luxury environment.
• Strong sales and customer service skills with a focus on client engagement.

Responsibilities

• Lead and manage a team to achieve sales targets and provide luxury service.
• Develop and build a client base through recruitment and networking.
• Coach team members and ensure high-quality service delivery.

Skills

Sales Management

Customer Service

Team Leadership

Business Development

Product Knowledge

Communication Skills

Education

Experience in Luxury Beauty Sector

Job description

We have an amazing opportunity for an experienced Skincare Counter Manager, you will be working in a luxury Department Store in the heart of London.

After a decade's worth of research, this stunning brand is a neuroscience-based skincare brand that champions the powerful link between the skin and emotions.

As a Counter Manager, you are a brand ambassador. Through your engaging style, you will actively drive and increase your business, encouraging all Beauty Consultants to achieve their sales targets.

As Counter Manager, you will actively drive business, encouraging all beauty therapists consultants to achieve their sales targets. By leading and coaching your team, you will ensure that all clients receive a personalised luxury service. You will develop and build your client base through recruiting new domestic and international clientele.

An overview of your responsibilities:

General

1. Lead and manage the team, build spirit and excellence.
2. Set goals, schedules and ensure high-quality service.
3. Welcome and maintain confidentiality, manage customer files.
4. Oversee counter operations and opportunities.
5. Build relationship with store management.
6. Manage budgets and orders, follow company policies.
7. Develop clientele, plan events, network in community.
8. Lead team to achieve/exceed sales targets.
9. Proactively sell, link-sell and provide luxury service.
10. Increase average transaction value and items per transaction.
11. Organise counter activities and manage appointments.

Management

1. Coach and develop team members, manage stock levels.
2. Grow business through events and appointments.
3. Ensure all tasks are completed to a high standard.
4. Proactively manage beauty therapists’ performance.

Service

1. Be knowledgeable on all the brand’s products.
2. Demonstrate products through consultations and makeovers.
3. Recruit new clients, build relationships and gain loyalty.
4. Educate clients on products and brands.
5. Achieve CRM and service targets.

Our ideal candidate has high-end Beauty Counter manager experience. To thrive in this role, you’ll be a sales-savvy manager experienced in the luxury beauty sector. You’ll have the tenacity to deliver exceptional customer service, the drive to constantly grow the business, and the confidence to engage customers and convert sales.

With your product knowledge and communication skills, you’ll identify perfect products for each client. You are required to have new business development skills and experience and the ability to manage and develop a team.

If you have the drive, ambition and experience as a manager in high-end beauty, apply now via the form below!