Office Services Operator

wlt; Greater London; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

25 days holiday

Private Medical Insurance

Life Assurance

Dental Insurance

Health assessments

Cycle-to-work scheme

Staff discounts

Job summary

Williams Lea is seeking an Office Services Operator to join our team in London. The role provides professional office services, print and mail room support to employees and contractors, helping meet deadlines with a high standard of work and customer service.

The position is permanent, full-time and on-site in London (EC4M), 37.5 hours per week with rotating shifts from 8:00–16:30 or 10:00–18:30, including a 1-hour unpaid break.

Qualifications

• Strong customer service skills and the ability to work under deadlines.
• Excellent communication and teamwork abilities.
• Flexibility to adapt to changing priorities and tasks.

Responsibilities

• Scan, print and copy documents for the client ensuring quality checks.
• Handle incoming post - sort, scan and email to relevant departments.
• Process outgoing post via Royal Mail franking and similar methods.
• Book and track couriers; manage incoming couriers efficiently.
• Build relationships with clients and manage expectations.
• Support colleagues and collaborate to deliver optimal results for clients.
• Follow departmental procedures and assist with stationery management.

Skills

Customer service

Team player

Adaptable

Problem solving

Tools

MS Word

MS Excel

Job description

Office Services Operator

Salary: £27,000 per annum plus company benefits

Location: London, EC4M

Contract: Permanent, Full Time

Shifts: 37.5 hours per week, Monday to Friday on rotational shifts of 8.00am to 4.30pm and 10.00am to 6.30pm with 1 hour unpaid break.

Work Model: Fully Onsite

Williams Lea seeks an Office Services Operator to join our team!

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of role

The role of Office Services Operator is to provide professional office services, print and mail room service to all employees and contractors. You will assist the client to meet deadlines and produce a high standard of work, putting the customer first and foremost, demonstrating excellent customer service skills while helping to run an efficient service.

Key responsibilities

• Scan, print and copy documents for the client making sure work is quality checked and sent back correctly.


• Deal with incoming post. Sort and scan everything and e-mail to the relevant departments.


• Deal with outgoing post by Franking/Royal Mail click and crop.


• Book couriers and deal with incoming couriers quickly and efficiently.


• Build relationship with clients and manage their perceptions and expectations.


• Support colleagues and work as a team in order to achieve the best results for clients.


• Comply with departmental procedures.


• Assist with stationery. Check and stock cupboards, record items that need ordering

Personal attributes

• A willing and enthusiastic attitude.


• Strong PC skills with knowledge of Microsoft Word and Excel.


• Previous Post room and Reprographics experience would be preferable but not essential.


• Good customer service skills.


• Able to think outside the box and make decisions if required in the absence of the Senior Operator.


• Able to handle difficult situations well and to act appropriately


• Display an adaptable and flexible approach.


• Team player - not only within the team but happy to help out wherever required to get the job done.

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday, plus bank holidays (pro-rata for part time roles)


• Salary sacrifice schemes, retail vouchers - including our TechScheme which can be used on a range of gadgets such as Smart TV's, laptops and computers or household appliances.


• Life Assurance


• Private Medical Insurance


• Dental Insurance


• Health Assessments


• Cycle-to-work scheme


• Discounted gym memberships


• Referral Scheme

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a "protected characteristic" in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview, please contact us at [e-mail] (we do not accept applications to this email address).

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