Software Engineer, SRE

bet365 Group; Manchester; Hybrid; GBP 100,000 - 130,000; Full time

Benefits offered by this job

Hybrid work policy

Job summary

bet365 Group seeks a Site Reliability Engineer to improve reliability, observability and performance across critical systems. You will implement service instrumentation with OpenTelemetry-inspired practices, enhance logging, and drive AI-native approaches to reduce toil.

You will collaborate across teams, contribute to SLIs/SLOs, and help shape a culture of continuous improvement. This hybrid role aligns with bet365's flexible work-from-home policy and enterprise-scale uptime goals.

Qualifications

• Knowledge of SRE principles, including SLI/SLO/uptime.
• Excellent knowledge of observability tools like Splunk, New Relic, Grafana and PagerDuty.
• Shell scripting for automation and system management tasks.
• Experience with IaC and automation/ orchestration tools such as Ansible and Terraform.
• Experience in large scale 24/7 environments where uptime is critical.

Responsibilities

• Develop and maintain tools for effective management of systems, ensuring reliability and efficiency.
• Automate manual tasks to reduce toil using orchestration platforms.
• Write and contribute to code enhancing reliability and observability, including telemetry and tooling.
• Build dashboards using telemetry data with Grafana, Splunk and New Relic.
• Participate in live incident remediation and post-mortems to improve system health.
• Mentor colleagues in new technologies and practices.

Skills

SRE principles

Modern software development

Automation scripting

Incident response

AI-driven telemetry

Tools

Splunk

New Relic

Grafana

PagerDuty

Ansible

Terraform

Job description

As a Site Reliability Engineer, you will enhance system reliability, observability and performance through a strong engineering approach and assist with incident resolution and best practices.

Full-time

Closes 30/09/2026

You will have strong software engineering skills, approaching system reliability and observability as a software problem — protecting, providing for, and progressing the performance and availability of our critical systems.

Using your engineering expertise, you will implement solutions that enhance reliability, including service instrumentation with OpenTelemetry and improved logging practices.

You will leverage AI tools and LLM platforms in your daily work to reduce toil, drive autonomous operations, and optimise system health, while engineering automation and tooling for effective service management.

Collaboration is key, working across multiple functions to embed reliability and observability best practices throughout the software development life cycle. Your contributions will ensure our systems meet user demands and foster a culture of continuous improvement.

This role is eligible for inclusion in the Company's hybrid working from home policy.

Preferred Skills and Experience

Knowledge and experience of modern software development techniques and lifecycles.

Excellent knowledge of Site Reliability Engineering (SRE) principles, including the creation and management of effective Service Level Indicators (SLI's) and Service Level Objectives (SLO's) for reliability and customer satisfaction.

Knowledge of contemporary observability tools, techniques and best practice including Splunk, New Relic, Grafana and PagerDuty.

Proficiency in shell scripting for automation and system management tasks.

Experience with Infrastructure as Code (IaC), automation and orchestration tools such as Ansible and Terraform.

Prior experience working in a large scale, 24/7 enterprise where system uptime and stability is of paramount importance to the business.

An AI-native engineering approach, with hands-on experience using LLM platforms and coding assistants to improve productivity and quality, and the ability to integrate AI-driven telemetry for advanced observability, predictive insights and root-cause analysis.

What you will be doing

Developing and maintaining tools that facilitate effective management of our systems, ensuring they are operationally efficient and resilient.

Working with automation and orchestration platforms to automate manual activity and reduce toil.

Writing and contributing to code that enhances the reliability and observability of services, including telemetry, operational APIs and tooling.

Building sophisticated dashboards using a range of telemetry data and dash boarding technologies like Grafana, Splunk and New Relic.

Actively participating in live incident resolution and post-mortem analysis, providing effective remediation strategies to improve overall system health and prevent future issues.

Driving initiatives to enhance system reliability and observability, contributing to a culture of continuous improvement.

Maintaining and administering existing monitoring and analytic toolsets.

Mentoring colleagues in use of new technologies or practices.

Working with IT Operations to provide and support the use of critical tooling that will enable increasing levels of value to the Business.

Hiring Statement

At bet365, we're committed to creating an environment where everyone feels welcome, respected and valued. Where all individuals can grow and develop, regardless of their background. We're Never Ordinary, and we're always striving to be better. If you need any adjustments or accommodations to the recruitment process, at either application or interview, please don’t hesitate to reach out.

We are a unique global operator with passion and drive to be the best in the industry. Our values form the foundation of culture and shape the unique way that we work. People are our superpower and we support you to be the best you can be.