Site Reliability Engineer

NatWest Group; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A major financial services institution in London is seeking a Site Reliability Engineer to enhance the availability and performance of its products. This key position involves optimizing operational support and investigating production incidents. The ideal candidate will have strong knowledge of programming, reliability systems, and experience in financial services. This role promotes innovation and professional development within an inclusive team.

Qualifications

• Experience of using a data-driven and scientific approach to fact-finding.
• Experience with payment platforms, specifically RBSI Payment platforms like eQ.
• Strong knowledge of operational support and incident response.

Responsibilities

• Improve, drive, and embed operational characteristics such as availability and performance.
• Investigate production incidents and optimize operational support.
• Define error budgets supporting the balance between risk and reliability.

Skills

Reliability systems thinking

Programming languages

Deployment and release services

Automation

Troubleshooting

Communication skills

Financial services knowledge

Mathematical and statistical models

Tools

Software development lifecycle tools

eQ Payments platform

Job description

Join us as a Site Reliability Engineer

• In this key role, you’ll improve, drive, and embed non-functional and operational characteristics such as availability, performance, efficiency, change management, monitoring, security, incident response, and capacity planning of our products and services
• Working with support teams on investigating production incidents and optimising operational support of the eQ Payments platform
• You’ll enjoy significant stakeholder interaction, working in collaboration with engineers to ensure a principled approach to deliver change in a safe and secure way
• This is a chance to join an inclusive team with a collaborative ethos and a commitment to innovation and professional development

What you'll do

As our Site Reliability Engineer, you’ll work closely with our feature team and other colleagues to meet defined service level objectives and continually improve systems and environments. You’ll define error budgets that support finding the right balance between risk and reliability.

You’ll also provide structure and help to our release process, suggesting and making improvements where possible. You’ll scale systems sustainably through mechanisms like automation, evolving them by pushing for changes that improve reliability and velocity. We’ll also look to you to coach and provide guidance to colleagues and the wider team, leading where required.

In addition to this, you’ll:

• Proactively contribute new ideas and innovations to meet short term and longer-term goals
• Continually balance and manage any potential risks
• Be accountable for the day-to-day health of both production and non-production environments and respond to any incidents as required
• Provide technical expertise and input to establish the risk tolerance of products and services
• Communicate incident status updates clearly and frequently to other teams, customers and stakeholders

The skills you'll need

We’re looking for someone with strong knowledge of reliability systems thinking and experience of software engineering. You’ll need experience of using a data driven and scientific approach to fact finding. We’ll also look for financial services knowledge, and the ability to identify wider business impact, risk and opportunity, and make connections across key outputs and processes

We’re also looking for:

• Good knowledge and experience of programming languages
• Strong knowledge of deploy and release services, automation, and troubleshooting
• Experience of utilising tools and technology across the software development lifecycle
• Experience using mathematical and statistical models to assess trends
• Strong communication skills with the ability to proactively engage with a wide range of stakeholders
• Experience of payment platforms and in particular RBSI Payment platforms including eQ would be preferrable