Transfer Station Manager

Biffa Waste Services; Boreham; On-site; GBP 70,000 - 90,000; Full time

Job summary

Biffa Waste Services is seeking a Transfer Station Manager to lead operations at our transfer site, ensuring H&S and environmental compliance while delivering first-class customer service in line with KPIs.

The role involves P&L oversight, strategic planning with regional management, and driving continuous improvement through staff development and innovative waste solutions.

You will build relationships across departments and with external partners to support growth and profitability.

Qualifications

• COTC and IOSH certificates are required.
• Experience as Operations Manager or similar in services or logistics.
• People and health & safety management in a unionised environment.
• Proven track record of meeting clearly defined service delivery KPIs.
• Proven track record of delivering continuous improvement within an operational/service environment.
• P&L experience—ideally.
• Good transport/logistics knowledge.

Responsibilities

• Oversee site adherence to health, safety, security, employee relations and legislation.
• Ensure service delivery meets defined KPIs while driving cost control and productivity.
• Supervise, coach and train the team to deliver high levels of customer service.
• Promote open communications across divisions and review all processes used by the Transfer Station.
• Define and support staff development by sharing best practice.
• Manage and ensure compliance of H&S, environmental, employment legislation and company policy.
• Agree, monitor and manage the full P&L budget to support year-on-year growth.

Skills

People management

Health & safety management

Negotiation

Relationship management

Customer service

Operational leadership

Strategic planning

Education

COTC

IOSH Certificate

Job description

Transfer Station Manager

A quick look at the role.

The Transfer Station Manager will effectively manage the transfer station, ensuring consistent Health & Safety and Environmental compliance, and delivering first class customer service in line with pre-defined business KPI’s, promoting employee engagement to support continuous improvement in productivity and quality of service provision, through continuous review and improved site profitability, to support business growth and best in class performance.

The Transfer Station Manager is responsible for supporting and delivering the growth strategy for the facilities within their remit, with regards to the commodity sales, identifying and implementing new and best practices to provide a first class customer service.

This role requires medium (6 to 12 months) term planning in conjunction with regional management based upon the Division’s annual Business Plan, as well as to monitor and control the full P&L budget of the facility.

The role has a degree of autonomy, with regards to site specific strategy with regards to growth and development, however operates within the constraints of legislation and company policy and procedure. Where a solution is developed, it must meet Biffa’s health and safety priority with regards to its people and customers and environment. This role has scope to negotiation with regards to third party suppliers, and however is often in conjunction with the regional management.

This role is hands‑on role involving the use of many personal skills such as relationship management, negotiation and people management. There is a need for innovative thinking and is solution driven. The ability to build key internal relationships at all levels up to Senior Management within the business across a number of departments is essential, as well as the ability to build key relationships with external organisations

The job requires the ability to multi task situations that are live – requiring immediate attention and the ability to deliver a first class Customer Service.

Why it’s an opportunity not to be wasted.

• Overseeing site adherence to key site processes relating to health and safety, security, employee relations and legislation.
• Ensuring service delivery meets defined key performance indicators whilst driving best practice and continuous improvement in cost control and productivity.
• Supervising, coaching and training the team to produce the highest levels of customer service.
• Promoting open channels of communications with all departments within the Division and the wider Biffa Business, and to proactively and consistently review all processes used by the Transfer Station.
• Defining and supports the development of the staff as a whole by identifying and sharing best practice
• Managing and ensuring compliance of Health & Safety, Environmental, Employment legislation and Company policy to ensure defined standards and best practice are adhered to.
• Agreeing, monitoring and managing the full P&L budget, delegating accountability where appropriate, supporting financial year on year growth of the depot
• Working within cross-divisional teams to provide integrated waste solutions using best practice and through continuous improvement.

Here’s what we require:

• COTC
• IOSH Certificate
• Experience as Operations Manager or position of similar responsibility in Services or Logistics industry
• People and health & safety management in a unionised environment
• Proven track record of working to clearly defined service delivery KPI’s
• Proven track record of delivering continuous improvement within an operational / service environment
• P&L experience - Ideally
• Good transport / logistics knowledge

Biffa – we’re changing the way people think about waste

At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,000+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull.

We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you’ll find us championing diversity and equality at every turn.