Site Operations & Resident Experience Lead

Flow Student Ltd; Sheffield; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Standard company benefits

Development opportunities within Flow

Job summary

Flow Student Ltd seeks an Assistant General Manager for Park Village, Sheffield. You will support day-to-day site operations, oversee the on-site team, ensure high service standards and manage resident experience.

This role involves occupancy support, income control and reporting, with a clear path to develop management experience within Flow Student and the MCR Property Group portfolio. You will work Monday to Friday, 9:00–17:00, at Park Village, Sheffield, with a salary of £30,000–£32,000 per

Qualifications

• Experience in accommodation, hospitality or property operations.
• Ability to manage a busy site with compliance, maintenance and resident satisfaction.
• Strong communication and interpersonal skills with residents and stakeholders.

Responsibilities

• Support day-to-day site operations and ensure safety and presentation of Park Village.
• Oversee on-site team and maintain service standards across cleaning, maintenance and security.
• Assist with occupancy, viewings, enquiries and resident engagement to maximise occupancy and renewals.
• Assist with rent collection processes and reporting on debt performance.
• Provide on-site leadership, staff scheduling and development support.

Skills

Organisation

Communication

Team leadership

Customer service

Tools

Microsoft Office

Property management systems

Job description

Flow Student Ltd seeks an Assistant General Manager for Park Village, Sheffield. You will support day-to-day site operations, oversee the on-site team, ensure high service standards and manage resident experience.

This role involves occupancy support, income control and reporting, with a clear path to develop management experience within Flow Student and the MCR Property Group portfolio. You will work Monday to Friday, 9:00–17:00, at Park Village, Sheffield, with a salary of £30,000–£32,000 per