Resident Experience & Site Operations Manager

MCR Property Group; Sheffield; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Company benefits

Job summary

Flow Student in partnership with MCR Property Group is seeking an Assistant General Manager for Park Village, Sheffield. The role supports resident experience, site operations, compliance, income collection and team coordination on a hands-on basis.

You will work closely with the General Manager to ensure high service standards, effective operations and a positive resident experience across the student accommodation site.

Qualifications

• Experience in accommodation, property, hospitality or customer service operations.
• Organised and proactive with strong communication skills.
• Ability to manage a busy site and ensure compliance and resident satisfaction.
• Proficient with Microsoft Office and property management systems.
• First Aid qualification would be beneficial.

Responsibilities

• Support the General Manager with day-to-day running to keep the building safe, well maintained and presented.
• Oversee on-site team activities including cleaning, maintenance and security to maintain standards.
• Carry out site inspections and operational checks and take appropriate action.
• Maintain compliance with health and safety, fire safety and regulatory standards.
• Help maintain accurate operational records, reporting and documentation.
• Coordinate maintenance requests and contractor visits with prompt follow-up.
• Support procedures to improve site efficiency and resident experience.

Skills

Accommodation operations experience

Property operations

Hospitality experience

Customer service

Job description

Flow Student in partnership with MCR Property Group is seeking an Assistant General Manager for Park Village, Sheffield. The role supports resident experience, site operations, compliance, income collection and team coordination on a hands-on basis.

You will work closely with the General Manager to ensure high service standards, effective operations and a positive resident experience across the student accommodation site.